About the Role
As a Trainee, you will work closely with our Customer Service and Logistics teams, gaining hands-on experience across order management, customer support, CRM activities, and process optimization. You will collaborate with colleagues across Spain and Portugal, supporting business operations while contributing to an excellent customer experience. This role offers a unique opportunity to develop a solid understanding of customer service processes, supply chain operations, and cross-functional collaboration within an international environment. The position is based in our Madrid office and offers a valuable learning experience within an international and dynamic organization.
This is a 6-month internship starting in September 2026, with the possibility of extension based on performance and business needs. The internship includes a monthly compensation package in line with local market practices and company policy
What You Will Do
Support Customer Service and Order Management Representatives in Spain and Portugal with daily order management activities and customer requests
Assist in processing and monitoring customer orders, ensuring accuracy and timely execution
Support CRM activities, ensuring accurate customer data management and timely system updates
Analyze and follow up on customer inquiries that require additional investigation, ensuring timely resolution and customer satisfaction
Collaborate with our network of service specialists to identify opportunities to improve and optimize order-to-billing processes
Work closely with technical and service teams when customer issues require deeper investigation or specialist support
Support reporting and data analysis activities using Excel and other business tools
Participate in cross-functional projects involving Customer Service, Logistics, Sales, and Supply Chain teams
Who You Are
Bachelor's or Master's Degree, preferably in Business Administration, Economics, Supply Chain, Logistics, Engineering, or related fields. Recent graduates or students approaching completion of their degree are encouraged to apply
Fluent Spanish and good working knowledge of English are required. Portuguese is considered a strong asset
Good knowledge of Microsoft Office applications and Excel skills
Excellent communication and interpersonal skills
Strong problem-solving and analytical skills
Well organized, able to manage priorities, deadlines, and multiple activities simultaneously
Eagerness to learn and develop within a dynamic international environment
What We Offer
Hands-on experience of 6 months, in Customer Service and Logistics operations
Exposure to an international business environment across Spain and Portugal
Opportunities to collaborate with experienced professionals and cross-functional teams
A learning-oriented environment focused on professional development and continuous improvement
The chance to contribute to meaningful projects that positively impact customer experience and business performance
Join us and start building your career in Essity while making a real impact from day one.
Application End Date:17 lug 2026Job Requisition ID:Essity263334Skills Required
- Bachelor's or Master's Degree (Business Administration, Economics, Supply Chain, Logistics, Engineering or related)
- Fluent Spanish
- Good working knowledge of English
- Portuguese language skills
- Good knowledge of Microsoft Office and Excel skills
- Experience or familiarity with CRM activities
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Organizational skills and ability to manage priorities and deadlines
- Eagerness to learn and develop in an international environment
What We Do
Essity - a globally leading hygiene and health company, breaking barriers to well-being. Our expertise in hygiene and health began with the acquisition of the Swedish company Mölnlycke in 1975, through which our roots stretch back to 1849. Today, our sustainable innovations from globally trusted brands, designed for everybody and every body, care for the well-being of 1 billion people in 150 countries every day. Working at Essity is not just a career but a chance to make the world healthier, safer, and more hygienic. Our barrier breakers innovate for good and contribute to shaping a sustainable future. At Essity, every career is as unique as the individual. We empower employees to excel together and reach their full potential in a winning culture motivated by a powerful purpose. We provide a sustainable work-life based on flexibility for both employees and employers. At Essity, we are committed to Diversity, Equity, and Inclusion in everything we do. It is the key to our success in creating an inclusive, collaborative, and caring company culture where you can be you with us. Our purpose of Breaking Barriers to Well-being, is to enable customers and consumers to lead fuller lives at all stages of life. Our leading global brands include TENA, Tork, Actimove, JOBST, Knix, Leukoplast, Libero, Libresse, Lotus, Modibodi, Nosotras, Saba, Tempo, TOM Organic, Vinda and Zewa. Essity has about 36,000 employees. Net sales in 2022 amounted to approximately SEK 156bn (EUR 15bn). The company’s headquarters is located in Stockholm, Sweden, and Essity is listed on Nasdaq Stockholm. If you want to join a company where dedication to people is powered by innovation, welcome to Essity
