Customer Facing - Front Desk Administrator

Job Description:

Customer Facing - Front Desk Administrator

Victory House, Brighton
Monday – Friday 8am-4pm

Permanent
Salary £30,000.00 + Fantastic Benefits

Full Time (37.5 hours) per week

Job Title: Customer – Front of House Administrator

Role Overview

We are looking for a polished, professional, and highly organised Corporate Receptionist to serve as the first point of contact at our corporate office. This front-of-house role is essential in delivering a warm, efficient, and seamless experience for clients, visitors, and employees. The successful candidate will demonstrate exceptional communication skills, a strong customer service ethos, and the ability to manage multiple responsibilities in a fast-paced environment.

Key Responsibilities

Reception Services

• Provide a consistent and professional front-of-house experience for all staff, clients, and visitors
• Warmly welcome guests, manage sign-in/sign-out procedures, and issue appropriate visitor and staff passes
• Handle service-related issues discreetly and efficiently to ensure a smooth and positive experience
• Maintain a clean, organised, and inviting reception area that reflects the company’s standards

Operational Coordination

• Liaise with catering, cleaning, and maintenance teams to ensure readiness and smooth daily operations
• Monitor and maintain safe working practices across all front-of-house areas
• Regularly check ServiceNow, assigning and closing job tasks as appropriate
• Manage car park allocations, maintain spreadsheets, and respond to related

Administrative Support

• Manage meeting room bookings via the internal booking system
• Maintain and regularly update key operational records, including contact directories, car park allocations, and access card registers
• Periodically review and update front-of-house policies to ensure they remain relevant, site-specific, and aligned with operational standards

Facilities & Safety

• Collaborate with facilities and security teams to ensure smooth day-to-day
• Report and follow up on maintenance issues
• Support health and safety procedures, including emergency protocols and evacuation drills

Staff & Visitor Experience

• Deliver outstanding customer service to both internal team members and external visitors, ensuring a professional and welcoming experience.
• Assist with hospitality arrangements for meetings and events
• Support the onboarding process for new employees by issuing access cards preparing welcome packs, and scheduling site inductions
• Assist with access authorisation by liaising with lead managers when staff members forget their ID passes

General Duties

• Maintain confidentiality and discretion at all times
• Ensure compliance with company policies and procedures
• Provide ad hoc administrative support to the wider office management team

Skills and Experience

• Previous experience in a receptionist or front-of-house role, ideally within a corporate or professional services environment
• Excellent verbal and written communication skills
• Strong organisational and multitasking abilities
• Proficient in Microsoft Office Suite (Outlook, Word, Excel, Teams)
• Familiarity with visitor management systems and room booking platforms
• Professional appearance and demeanour
• Ability to remain calm and composed under pressure
• A proactive, service-oriented attitude with strong attention to detail

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social, and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday, increasing through length of service, with option to buy or sell

• Bupa health insurance as a benefit in kind

• An enhanced pension plan and life insurance

• Annual performance-based bonus

• Onsite gyms or local discounts where no onsite gym available

• Various other benefits and online discounts

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve.  That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. 

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