Role Description
At Dropbox, we aim to make collaboration easy for over 700 million users. As part of the Customer Experience team, we simplify how customers use Dropbox, focusing on improving their journey. We're dedicated to creating a support experience that customers rarely need by developing user-friendly self-serve options for our vast user base. Our goal is to be where our customers are, whether on product, web, social, or community platforms, anytime and on any device. Join us as we embark on a multi-year strategy to deliver top-notch self-support, enablement, and engagement across web, social media, community, and mobile platforms.
As Software Engineering Intern - Customer Experience Technology, you are part of a top-notch learning experience with diverse professionals from all backgrounds. You’ll work side-by-side with a dedicated, experienced Dropboxer as your mentor, have ownership of a high-impact project, and receive regular and effective feedback on your work. We’ll also help you connect with fellow interns, establish mentors, and build the foundation of a strong professional network.
Our goal is to create a robust and impactful learning experience. You can expect to apply your coursework and further develop your experience across the Customer Experience (CX) Technology team.
Responsibilities
As a CX Technology intern, you'll be involved in a full-stack project focusing on areas such as:
- Enhancing the Customer Experience team's ability to understand and resolve users' issues.
- Influencing the user interaction with Dropbox through our support website.
- Integrating support ticketing with internal systems for seamless operations.
- Advocating for secure and scalable internal development practices.
- Developing tools to empower users in diagnosing and resolving issues independently.
We'll collaborate with you to align with your school's schedule, ensuring a 12-week internship duration.
Requirements
- Currently pursuing a BS in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent technical experience, graduating in Spring of 2026
- Experience writing or shipping software (Python and/or JavaScript) as part of coursework, personal projects, internships, coding competitions or research
- Passion to learn, problem solve, and challenge the status quo
Canada: The expected salary/On-Target Earnings (OTE) rate for the role is C$3,500/month, subject to change.
What the Team is Saying
What We Do
Dropbox is a special place where we are all seeking to fulfill our mission to design a more enlightened way of working. We’re looking for innovative talent to join us on our journey. The words shared by our founders at the start of Dropbox still ring true today. Wouldn’t it be great if our working environment—and the tools we use—were designed with people’s actual needs in mind? Imagine if every minute at work were well spent—if we could focus and spend our time on the things that matter. This is possible, and Dropbox is connecting the dots. The nearly 2,500 Dropboxers around the world have helped make Dropbox a living workspace - the place where people come together and their ideas come to life. Our 700+ million global users have been some of our best salespeople, and they have helped us acquire customers with incredible efficiency. As a result, we reached a billion dollar revenue run rate faster than any software-as-a-service company in history. Dropbox is making the dream of a fulfilling and seamless work life a reality. We hope you’ll join us on the journey.
Why Work With Us
Our remote work model is a deliberate shift to provide greater flexibility, create a level-playing field, and evolve our culture to focus on people over places. Being a Virtual First company has allowed us to focus on our impact and effectiveness, by making investments in our employees according to what they need to do their best work.
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Dropbox Teams
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Dropbox Offices
Remote Workspace
Employees work remotely.
While remote work is the primary experience for our employees, we also prioritize opportunities for quarterly in-person collaboration knowing that connection is vital to a thriving workforce. We focus on how we work, not where we work.
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