For more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energy future.
Ready to Power a Smarter World with us?
The Customer Experience Technical Representative is responsible for delivering a best-in-class customer experience by providing technical and non-technical support to customers. This role serves as a primary point of contact, leveraging product knowledge and troubleshooting skills to resolve inquiries, guide customers through issues, and ensure timely and accurate resolution.
Key Responsibilities
Serve as a primary point of contact for customers via phone, email, chat, and other channels
Troubleshoot and resolve customer issues, including technical and product-related concerns
Provide accurate product information, guidance, and recommendations
Document customer interactions and maintain case records in real time
Assist customers with installation, operation, and issue resolution
Utilize internal tools and resources to research and respond to customer inquiries
Escalate complex or unresolved issues to appropriate internal teams
Maintain performance metrics, including productivity, quality, and customer satisfaction standards
“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.”
What We Do
Generac is a leading energy technology company committed to powering a smarter world. Our purpose is to lead the evolution to a more resilient, efficient, and sustainable world through our backup and prime power systems. As a company, we are committed to sustainable, cleaner energy products poised to revolutionize the 21st century electrical grid. Founded in 1959, Generac introduced the first affordable backup generator and later created the category of automatic home standby generators. Generac’s people contribute to the company’s growth and success by living our corporate values everyday - integrity, innovation, agility, teamwork, and excellence. We foster a culture that supports diversity, equity, inclusivity, and good corporate citizenship, globally. If you're interested in powering your future with Generac, visit www.generac.com/about-us/careers to find a position that fits your career goals and celebrated talents. #PoweringPossibilities #ThePowerOfGenerac
