About AbbVie
At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more. Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch. For more information, visit https://global.allerganaesthetics.com/. Follow Allergan Aesthetics on LinkedIn.
Job DescriptionAllergan markets a portfolio of best-in-class products that provide novel treatments for the central nervous system, eye care, medical aesthetics and dermatology, gastroenterology, women's health, urology, anti-infective and cardiovascular therapeutic categories. With commercial operations in approximately 100 countries, Allergan is committed to working with physicians, healthcare providers and patients to deliver innovative and meaningful treatments that help people around the world live longer, healthier lives.
Our success is powered by our world-class team’s commitment to being Bold for Life. Together, we build bridges, power ideas, act fast and drive results for our customers and patients around the world by always doing what it is right.
At Allergan you will have the opportunity to thrive in a fast-paced, strategic environment where bold, innovative thinking isn’t just welcomed, it’s encouraged. Across all functions, we relish the opportunity to help our people fulfill their potential. Our rapid growth strategy means plenty of opportunities to step into the spotlight.
Customer Experience Lead (CXRIV) Customer Service Leads are responsible for staff training, team communications, staff auditing/performance, and assistance to the Supervisor/Manager with project management. In addition, a lead will provide secondary support for inbound, and escalated inquiries processing transactions as needed. Leads are responsible to assist in oversight of team member order processing, order auditing, and resolution of issues that may prevent orders from shipping. In addition, leads may be required to work offsite and travel on a limited basis. Under general supervision, processes customer requests related to product programs in a timely, accurate and professional manner. Fosters the growth and customer relationships by creating positive customer and team interactions and building strong relationships. The employee must conduct their work activities in compliance with all Allergan internal requirements and with all applicable regulatory requirements. Allergan internal requirements include compliance with ethics, environmental health and safety, financial, human resources, and general business policies, requirements and objectives.
- Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills.
- Fosters the growth of individual team members by building strong relationships and works to build customer relationships by creating a positive customer experience.
- Conducts coaching sessions covering specified areas such as use of computers and software, interpersonal skills, quality & process issues, and product knowledge.
- Confers with management, supervisors and employees to gain knowledge of work situations requiring ongoing training/continuing education, and to better understand ongoing changes in policies, procedures, regulations, business initiatives and technologies.
- Reports on employee’s progress and metrics, maintain records of performance.
- Identifies areas of opportunity for development of skills for career and personal growth.
- Provide coaching and performance feedback to CXRs by analyzing daily metrics and reports.
- Solves problems based on practice and precedent.
- Must conduct work activities in compliance with all Allergan internal requirements and with all applicable regulatory requirements.
- Allergan internal requirements include compliance with ethics, environmental health and safety, financial, human resources, and general business policies, requirements and objectives.
- Minimum one to two (1-2) years experience leading people in a customer service or customer facing environment and/or as a resource, subject matter expert, or related position.
- A positive leader with proven ability in teaching, facilitation, and creative problem solving.
- Effective communication skills (presentation, document writing, coaching).
- Excellent time management skills.
- Ability to help assess organizational training/team needs.
- Ability to independently manage multiple, competing priorities while maintaining excellence in communication and customer service.
- Perform accurate and complete work, within deadlines, with or without direct supervision.
- Ability to take initiative and make decisions.
- Possess excellent skills with MS Office (Word, PowerPoint, Outlook, and Excel).
- SAP, ERP, or Business Systems experience preferred.
- Possess solid presentation experience using flexible delivery methods (lecture, computer-based/assisted, facilitation, and cooperative learning) and tools/technology is preferred.
- Ability to learn and adapt to new technologies and changing processes.
- Bachelor’s degree or equivalent experience in Business or related field.
- Medical Device or Pharmaceutical experience strongly preferred.
Education
- University degree or equivalent combination of education and experience required. Typically requires 2-4 years’ experience.
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
This job is eligible to participate in our short-term incentive programs.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
https://www.abbvie.com/join-us/reasonable-accommodations.html
Skills Required
- One to two years of experience leading people in a customer service or customer-facing environment, or serving as a subject matter expert or resource
- Positive leadership with teaching, facilitation, and creative problem-solving abilities
- Effective communication skills, including presentation, document writing, and coaching
- Excellent time management skills
- Ability to assess organizational training and team needs
- Ability to manage multiple competing priorities independently while maintaining strong communication and customer service
- Ability to perform accurate and complete work within deadlines with or without direct supervision
- Ability to take initiative and make decisions
- Proficiency with Microsoft Word, PowerPoint, Outlook, and Excel
- SAP, ERP, or business systems experience
- Presentation experience using lecture, computer-assisted, facilitation, and cooperative learning methods
- Ability to learn and adapt to new technologies and changing processes
- Bachelor's degree or equivalent experience in Business or a related field
- Medical device or pharmaceutical experience
- University degree or equivalent combination of education and experience
AbbVie Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about AbbVie and has not been reviewed or approved by AbbVie.
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Retirement Support — Retirement programs are portrayed as a standout, with a dollar‑for‑dollar 401(k) match up to 6% and an additional annual company contribution based on age and service. Feedback suggests this materially boosts perceived total compensation for many U.S. employees.
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Parental & Family Support — Paid parental and caregiver leave are emphasized, including up to 12 weeks of fully paid parental leave for all parents and 4 weeks of paid caregiver leave in the U.S. Feedback suggests these policies are a meaningful differentiator for employees balancing family needs.
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Leave & Time Off Breadth — Time off is described as extensive, with tiered vacation that scales with tenure, 17 company holidays, and two paid volunteer days in the U.S. Feedback suggests the breadth of leave contributes notably to overall benefits satisfaction.
AbbVie Insights
What We Do
AbbVie is a global biopharmaceutical company focused on creating medicines and solutions that put impact first — for patients, communities, and our world. We aim to address complex health issues and enhance people's lives through our core therapeutic areas: immunology, oncology, neuroscience, eye care, aesthetics and other areas of unmet need.
