This is us
Kaltura is a NASDAQ-listed public company (KLTR) that has redefined and led the world of enterprise video solutions for over two decades. Today, we are pioneering the next massive technological leap: the transition from passive video platforms to Agentic Digital Experiences.
Through a series of strategic acquisitions (including eSelf.ai and PathFactory), we have embedded Multimodal Conversational AI, Photo-realistic Live Avatars, and Content Intelligence directly into the DNA of our platform. We break the traditional organizational monologue, turning static digital content into smart, real-time, interactive dialogues that drive business outcomes. Kaltura is the digital backbone for thousands of global Tier-1 Enterprises, including Bank of America, Nvidia, Salesforce, AWS, Adobe, Disney, and Airbnb.
If you don't meet 100% of the requirements below - that's okay, nobody's perfect! We believe in hiring people, not just a list of skills. We encourage you to apply if you think this is a role that would make you excited about coming to work every day.
RequirementsThe Opportunity
We are looking for a proactive, tech-savvy, and customer-oriented Customer Engagement Success Manager to join Kaltura’s Customer Engagement team.
In this role, you will drive product adoption, customer engagement, and retention across a portfolio of customers. You will leverage data, digital engagement strategies, and AI-powered tools to identify opportunities, anticipate risks, and help customers maximize the value of Kaltura’s video, media, and AI solutions.
This role combines customer relationship management with technical expertise and a passion for emerging technologies. You will develop a strong understanding of Kaltura’s products and technical environments to help customers overcome challenges, achieve their goals, and realize long-term value.
What You’ll Do
- Drive product adoption and customer success by aligning Kaltura’s capabilities with customer needs and business goals.
- Manage a portfolio of customers at scale through proactive outreach, digital engagement, and data-driven strategies.
- Monitor customer health, identify churn risks, and develop mitigation plans to support retention and renewals.
- Identify growth opportunities and collaborate with Sales on potential account expansion.
- Build technical expertise in Kaltura’s products, integrations, APIs, and implementation environments.
- Leverage AI, automation, and digital tools to improve customer engagement, operational efficiency, and customer outcomes.
- Collaborate with Sales, Support, and Product teams to address customer challenges and share feedback.
What You’ll Bring
- 1–2 years of experience in a customer-facing role, such as Customer Success, Account Management, or Technical Support, preferably in a SaaS or AI-Native Company.
- Bachelor’s degree or equivalent practical experience.
- Excellent written and verbal communication skills in English.
- Strong technical aptitude and ability to quickly learn complex product functionalities.
- Analytical and problem-solving skills, with the ability to translate data into actionable insights.
- Strong customer orientation, ownership, organization, and ability to manage multiple priorities.
- AI fluency and adaptability: curiosity about emerging technologies, willingness to experiment with AI tools, and ability to quickly learn and apply new technologies to improve customer outcomes.
Bonus Points If You Have
- Experience in scaled or digital customer success.
- Familiarity with SaaS platforms, APIs, integrations, or cloud technologies.
- Experience with CRM, customer success, analytics, or AI-powered tools.
- Knowledge of the video, media, e-learning, or digital experience industries.
- Multilingual proficiency.
The perks:
- Hybrid, flexible work environment
- Zero employee premium health plan, effective from day 1, plus dental and vision benefits
- FSA and 401K with company match
- Mobile plan and home internet reimbursement
- Personal and professional development programs
- Occasional Cross company long weekends
- An Equal Employment Opportunity Employer and an E-Verify participant
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills and experience of the candidate; and other conditions of employment.
Salary Range: $70,000 – $80,000 USD.
Skills Required
- 1-2 years of experience in a customer-facing role such as Customer Success, Account Management, or Technical Support, preferably in a SaaS or AI-native company
- Bachelor's degree or equivalent practical experience
- Excellent written and verbal communication skills in English
- Strong technical aptitude and ability to quickly learn complex product functionalities
- Analytical and problem-solving skills, with ability to translate data into actionable insights
- Strong customer orientation, ownership, organization, and ability to manage multiple priorities
- AI fluency, curiosity about emerging technologies, and willingness to experiment with AI tools
- Experience in scaled or digital customer success
- Familiarity with SaaS platforms, APIs, integrations, or cloud technologies
- Experience with CRM, customer success, analytics, or AI-powered tools
- Knowledge of video, media, e-learning, or digital experience industries
- Multilingual proficiency
What We Do
Kaltura’s mission is to power any video experience for any organization. Kaltura is the leading video cloud, powering the broadest range of video experiences. Kaltura’s products are used by thousands of global enterprises, media companies, service providers and educational institutions, engaging hundreds of millions of viewers at home, at work, and at school. More than 15 years after starting this company, we continue to foster a diverse and collaborative work environment where everyone gets a say. Together with our hybrid work model and flexible state of mind, you get the right conditions for creative juices to flow freely. What's more, even with almost 1000 professionals around the world, our DNA has remained intact. Each new person who joins this company is just like the original Kalturians: smart, empathetic, daring, and intrapreneurial at heart.
Why Work With Us
Thanks to our long line of products, cultivation of rich collaborative culture and care for each Kalturian, you’ll never run out of room to grow and evolve. In fact, we prize internal mobility and personal growth. No matter what, we’ll encourage you to follow your gut feelings, learn new things, and take full ownership of your ideas.
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