Jobs at Kaltura

Provide technical support for Kaltura’s IPTV and video SaaS solutions to B2B and enterprise customers. Independently troubleshoot technical issues and how-to questions through ticketing, calls, and video meetings, escalating complex cases to integration and R&D teams. Collaborate with engineering, product, professional services, and account management. The role requires SaaS support experience, API and SQL expertise, customer communication, and troubleshooting skills, with video streaming, AWS, scripting, networking, and security experience preferred.

Support customer-facing technical implementations from requirements and scoping through configuration, integration, testing, launch, and post-launch support. Troubleshoot APIs, webhooks, SSO, email-domain services, websites, and third-party integrations using technical tools and configuration data. Manage multiple projects, communicate progress, document findings, escalate risks, and collaborate with global customers and internal teams. Help improve implementation documentation, templates, and delivery processes.

Explores and prototypes AI, agent, real-time transport, memory, and infrastructure technologies. Runs technical spikes, evaluates unfamiliar codebases, designs benchmarks, measures latency and cost, and produces evidence-based build-versus-adopt recommendations. Hands findings to production teams and tracks the evolving AI tooling landscape.

Own the end-to-end architecture of Kaltura’s agentic platform, integrating speech recognition, retrieval, planning, tool calling, speech synthesis, avatar rendering, and video systems. Establish platform standards, interfaces, governance, latency and cost budgets, privacy models, observability, and capability integration strategies. Prototype solutions, evaluate architectural options, and partner with research, engineering, product, executives, and customers to deliver scalable, reliable, multi-tenant production systems.

Build the shared platform layer for Kaltura’s agentic AI systems, including orchestration, skills registries, evaluation, tracing, guardrails, memory, retrieval, and integration gateways. Develop production backend services in Python supporting real-time and offline video runtimes. Design scalable, multi-tenant platform primitives, integrate LLM and RAG infrastructure, optimize for latency, and improve reliability, observability, safety, and customer extensibility.

Build and deploy customer-specific AI agent capabilities as a Forward-Deployed Engineer. Responsibilities include prompt and software development, RAG and tool integrations, evaluation suites, speech assets, latency optimization, production deployment, customer discovery, and ongoing tuning. The role requires translating domain needs into versioned, tested, reusable engineering artifacts while collaborating with customer teams and contributing proven patterns back to the platform foundation.

Own a portfolio of enterprise SaaS customers across the UK and Europe, driving adoption, retention, renewals, expansion, and revenue growth. Build executive relationships, conduct value reviews, manage customer health and churn risks, negotiate commercial expansions, and coordinate Sales, Product, Services, Support, and Finance. Track forecasting and pipeline performance while helping customers implement AI-driven video workflows and achieve measurable business outcomes.

Manage strategic enterprise customer relationships, driving adoption, retention, value realization, and expansion across PathFactory and Kaltura solutions. Develop customized account strategies, lead executive check-ins, monitor account health and usage, identify growth opportunities, and collaborate with Account Executives and cross-functional teams. Advise marketing and IT stakeholders, manage complex multinational accounts, forecast pipeline, and ensure customers achieve business outcomes.

Manage strategic enterprise customer accounts, driving adoption, retention, value realization, and expansion across the PathFactory and Kaltura platforms. Build executive and cross-functional relationships, develop tailored account strategies, lead strategic business check-ins, monitor account health and usage metrics, mitigate risks, and identify growth opportunities. Collaborate with Account Executives and internal teams while advising customers across marketing, IT, sales enablement, and related functions.

Creates high-quality marketing and brand assets across digital, web, event, and campaign channels. Uses generative AI and modern creative tools to explore concepts, produce variations, and scale creative output. Partners with marketing teams on visual storytelling, maintains brand consistency, and develops physical event experiences such as booths, signage, and environmental branding. Evaluates emerging tools and workflows to improve design quality, speed, and impact.

Administer and optimize Kaltura’s NetSuite ERP environment, configuring workflows, reports, dashboards, roles, and permissions. Support ERP implementations, data migration, testing, integrations—especially with Salesforce—and finance process automation. Partner with Accounting, Finance, and global stakeholders to improve controls, streamline month-end close and reporting, troubleshoot issues, and support end users.

Drive new enterprise business across the North American technology sector by prospecting, managing complex $100K–$1M+ sales cycles, conducting value-based demonstrations, building predictable pipelines, and closing high-value SaaS and AI deals. Engage executives, procurement, legal, and security stakeholders while partnering with regional leadership, solutions engineering, and product teams.

Own enterprise sales growth across US Tech and High-Tech accounts, including prospecting, pipeline generation, complex $100K–$1M+ deal management, executive presentations, value-based demonstrations, negotiation, and closing. Partner with regional leadership, Solutions Engineering, and Product teams to position AI, real-time video, and digital journey solutions. Navigate security, legal, procurement, and data privacy requirements while consistently achieving revenue targets.

Own new enterprise business across the EMEA technology sector, targeting SaaS companies, global technology corporations, and ISVs. Manage complex $100K–$1M+ sales cycles, build pipeline, conduct value-based discovery and demonstrations, negotiate with executive stakeholders, and consistently achieve revenue targets. Collaborate with regional leadership, Solutions Engineering, and Product teams to position AI, video, and digital experience solutions.

Own new enterprise business across the EMEA technology sector, targeting SaaS companies, global technology corporations, and ISVs. Manage complex $100K–$1M+ sales cycles, prospect and build pipeline, conduct value-based demonstrations, negotiate with executive stakeholders, and consistently exceed revenue targets. Partner with regional leadership, Solutions Engineers, and Product teams to tailor AI and video solutions for enterprise customers.

Own and scale global paid acquisition across Google, LinkedIn, Meta, and Microsoft Ads. Manage media budgets, build full-funnel acquisition and ABM programs, run A/B tests, develop audience targeting, partner with Sales and Marketing teams, and analyze performance to drive pipeline, customer acquisition, and revenue.

Partner with HRBPs and managers to identify skill gaps, design and deliver blended learning programs, facilitate training for global audiences, manage L&D initiatives end-to-end, optimize digital learning platforms, and measure learning effectiveness to drive continuous improvement.

The Customer Success Manager enhances customer experience through support, strategic guidance, and relationship building to drive product adoption and success.

Provide front-desk reception and general administrative support, manage vendor relationships and office records, run office systems (ERP/MS Office), and plan company welfare activities, events, and team-building. Require strong organization, multitasking, attention to detail, English proficiency, and a people-oriented approach.

Provide first-line IT support across Windows and macOS via phone/chat/email/tickets; troubleshoot hardware, software, networking, Microsoft 365 and endpoint issues; manage onboarding/offboarding, device provisioning and Intune-based endpoint management; administer user accounts via Okta/Entra ID/Active Directory; support conference rooms, AV systems, and company events while maintaining asset inventory and documentation.