Are you passionate about media, data, and delivering top-tier customer experiences? Isentia is looking for a detail-oriented, tech-savvy Customer Experience Specialist to join our dynamic team across Southeast Asia!
About the RoleAs a Customer Experience Specialist, you will play a key role in helping our clients turn media data into actionable insights. You will work closely with our regional commercial, operations, and success teams to manage client briefs, refine media search parameters, and deliver exceptional service.
What You’ll DoElevate Client Experience: Deliver quick, accurate, and high-quality customer service support to resolve client queries.
Master Search & Relevance: Interpret client briefs and build targeted search queries using Boolean logic across media monitoring platforms.
Drive Data Accuracy: Keep client information and activity up-to-date in Salesforce CRM and internal management apps.
Problem Solve: Investigate data relevance queries and assist in client retention efforts through regular brief reviews.
Experience: 1-3 years in customer experience or client support.
Education: Bachelor Degree from any major
Skills:
Fluent in English and Indonesia both oral and written, as you are going to work with SEA team.
Solid grasp of Big Data concepts, search engines, and Boolean logic.
Technical proficiency with office apps (Salesforce experience is a big plus!).
Mindset: High attention to detail, curiosity for news and current affairs, and the ability to prioritize effectively in a fast-paced environment.
At Isentia, we live by four core values:
⚡ Innovate at Speed: Focus on progress, embrace change, and share new ideas.
🤝 Stronger Together: Collaborate across borders, respect perspectives, and celebrate shared success.
💡 Deep Expertise: Stay curious, keep learning, and solve problems creatively.
🎯 Challenger Mindset: Speak up, embrace roadblocks, and find practical solutions.
Skills Required
- 1-3 years of experience in customer experience or client support
- Bachelor's degree in any major
- Fluency in spoken and written English
- Fluency in spoken and written Indonesian
- Understanding of Big Data concepts, search engines, and Boolean logic
- Technical proficiency with office applications
- Salesforce experience
- High attention to detail, curiosity about news and current affairs, and ability to prioritize in a fast-paced environment
What We Do
We are the Asia-Pacific region's leading media intelligence company; empowering clients to understand their brand and reputation since 1982. Our clients are diverse, ranging from globally renowned brands right through to government bodies and not for profit organisations. Isentia was acquired by UK based company Access Intelligence on September 1st, 2021 and the future looks bright as we join forces to become a global leader in media intelligence. Our mission is to create actionable insight from complex communication channels. With powerful technology and clever people, we deliver what’s relevant when our clients need it, driving decisions and opening possibilities.
