The Customer Experience Specialist owns ongoing customer relationships and serves as a trusted point of contact throughout the sales and service lifecycle. This role manages inbound customer inquiries and assigned leads, guides customers through appropriate ATS service solutions, and ensures timely, accurate follow-up through opportunity closure. The position requires strong communication skills, disciplined CRM management, and the ability to manage multiple customer relationships with urgency and professionalism.
Responsibilities:
- Act as primary point of contact for assigned customer relationships
- Respond to customer web inquiries, phone calls, and emails in a timely manner
- Manage leads and opportunities from intake through closure with documented follow-up
- Uncover customer needs and guide customers to appropriate ATS service solutions
- Maintain accurate and complete CRM records for all leads, opportunities, and outcomes
- Serve as a subject matter resource for ATS service offerings and customer guidance
- Follow up with customers to document outcomes, next steps, and service satisfaction
- Maintain ownership and accountability for assigned customer interactions and pipelines
Required Experience and Skills:
- 2 to 4 years of inside sales or customer service experience
- Strong phone presence and written communication skills
- Demonstrated ability to manage multiple client relationships simultaneously
- Experience maintaining leads and opportunities within a CRM system
- Strong organization, time management, and follow-through skills
- Ability to manage customer needs with urgency while maintaining accuracy
Additional requirements:
- High school diploma or equivalent required
- CRM experience required; Microsoft Dynamics experience preferred
- Ability to develop working expertise across ATS service offerings
- Demonstrated consistency with CRM hygiene and data accuracy
Work Conditions:
- Primary work performed in an office or remote office environment
- Frequent use of phone, email, and CRM systems
- Regular interaction with customers and internal stakeholders
- Ability to manage workload in a high-volume, deadline-driven environment
Skills Required
- 2 to 4 years of inside sales or customer service experience
- Strong phone presence and written communication skills
- Demonstrated ability to manage multiple client relationships simultaneously
- Experience maintaining leads and opportunities within a CRM system
- Strong organization, time management, and follow-through skills
- Ability to manage customer needs with urgency while maintaining accuracy
- High school diploma or equivalent
- CRM experience
- Microsoft Dynamics experience
- Ability to develop working expertise across ATS service offerings
- Demonstrated consistency with CRM hygiene and data accuracy
Applied Technical Services (ATS) Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Applied Technical Services (ATS) and has not been reviewed or approved by Applied Technical Services (ATS).
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Healthcare Strength — Core medical, dental, vision, and life insurance are provided, with additional coverages listed as employer-verified. Feedback suggests the health benefits package is comprehensive on paper.
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Retirement Support — A 401(k) retirement plan with an employer match is offered. Feedback suggests this delivers baseline support for long-term savings even though exact match details are not publicly posted.
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Strong & Reliable Incentives — Field roles often include per diem, mileage reimbursement, and paid travel time that add tangible value to take-home pay. Feedback suggests these extras can meaningfully boost total compensation in travel-heavy assignments.
Applied Technical Services (ATS) Insights
What We Do
Applied Technical Services (ATS) is a premier provider of high-quality consulting engineering, testing, and inspection services, focused on creating a safer and more reliable world through testing, inspection, and certification.
