Accelerate your career. Join the organization that's driving the world's technology and shape the future.
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com
Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!
As a Customer Experience Representative, you will help drive customer success by increasing adoption and utilization of the Ingram Micro Xvantage™ platform. Working closely with customers, vendors, and internal teams, you will deliver exceptional service, provide solution recommendations, support business growth initiatives, and help customers maximize value from our technology platform.
Key Responsibilities- Build and maintain strong customer relationships through proactive engagement and support.
- Drive customer onboarding, training, and adoption of the Xvantage™ platform.
- Partner with sales teams to identify customer needs and recommend solutions.
- Support customer acquisition, pipeline development, upgrades, and cross-sell opportunities.
- Collaborate with vendors and cross-functional teams to resolve issues and deliver customer success.
- Utilize customer and platform data to identify growth opportunities and improve outcomes.
- Manage customer inquiries, escalations, and follow-up activities with a high level of accountability.
- Associate degree and 3+ years of relevant experience; OR High School Diploma/GED and 5+ years of relevant experience; OR equivalent combination of education and experience.
- 3+ years of experience in customer service, customer success, account management, sales support, client services, or another customer-facing role.
- Strong communication, problem-solving, and relationship-building skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Proficiency with Microsoft Office and customer relationship management tools.
- Customer-focused mindset with a commitment to delivering exceptional service.
- Bachelor's degree in Business, Communications, Technology, or a related field.
- Experience in technology, SaaS, telecommunications, distribution, or a related industry.
- Experience with CRM platforms such as Salesforce, Dynamics, or Zendesk.
- Experience with customer onboarding, enablement, training, or adoption programs.
- Experience supporting renewals, customer growth, cross-selling, or retention initiatives.
At Ingram Micro, you'll join a global technology leader committed to innovation, collaboration, and career growth. You'll have the opportunity to work with industry-leading partners, develop new skills, and make a meaningful impact on customer success while building your future in a dynamic and inclusive environment.
Let's shape tomorrow.
The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.
At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.
This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties.
Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.
Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.
Skills Required
- Associate degree and 3+ years of relevant experience; or high school diploma/GED and 5+ years of relevant experience; or equivalent combination of education and experience
- 3+ years of experience in customer service, customer success, account management, sales support, client services, or another customer-facing role
- Strong communication, problem-solving, and relationship-building skills
- Ability to manage multiple priorities in a fast-paced environment
- Proficiency with Microsoft Office and customer relationship management tools
- Customer-focused mindset with a commitment to delivering exceptional service
- Bachelor's degree in Business, Communications, Technology, or a related field
- Experience in technology, SaaS, telecommunications, distribution, or a related industry
- Experience with CRM platforms such as Salesforce, Dynamics, or Zendesk
- Experience with customer onboarding, enablement, training, or adoption programs
- Experience supporting renewals, customer growth, cross-selling, or retention initiatives
- Successful completion of a post-offer pre-employment drug test and background check
Ingram Micro Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ingram Micro and has not been reviewed or approved by Ingram Micro.
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Strong & Reliable Incentives — Feedback suggests bonus eligibility is common and commission structures can lift total earnings in sales roles. Pay is described as solid and reliably on time in many contexts.
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Healthcare Strength — Feedback suggests the health offering is comprehensive, with multiple medical options including a copay-only plan and an HSA plan with employer funding. Wellness programs, pharmacy support, and an EAP reinforce the package.
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Retirement Support — Feedback suggests retirement support includes a 401(k) with company match and automatic savings features. This provides a structured foundation for long-term savings.
Ingram Micro Insights
What We Do
Ingram Micro helps businesses Realize the Promise of Technology™. It delivers a full spectrum of global technology and supply chain services to businesses around the world. Deep expertise in technology solutions, mobility, cloud, and supply chain solutions enables its business partners to operate efficiently and successfully in the markets they serve. Unrivaled agility, deep market insights and the trust and dependability that come from decades of proven relationships, set Ingram Micro apart and ahead.
