Location Address:
8880 Evergreen Blvd Coon Rapids, MN 55433-6040Date Posted:
June 26, 2026Department:
16008775 Customer Exp Ctr Care NavShift:
Day/Evening (United States of America)Shift Length:
8 hour shiftHours Per Week:
40Union Contract:
Non-Union-NCTWeekend Rotation:
OccasionalJob Summary:
Allina Health is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. If you value putting patients first, consider a career at Allina Health. Our mission is to provide exceptional care as we prevent illness, restore health and provide comfort to all who entrust us with their care. This includes you and your loved ones. We are committed to providing whole person care, investing in your well-being, and enriching your career.Key Position Details:
Consider joining our Customer Experience Call Center!
The Customer Experience Center supports all of Allina Health and works directly with patients and family members to help them navigate care.
Two Locations Available:
1) Allina Commons 2925 Chicago Ave, Minneapolis, MN
2) Customer Experience Center 8880 Evergreen Blvd, Coon Rapids, MN
Multiple Needs available that focus on:
Full Time (40 hours/week) and full benefits
Onboarding: First 8 weeks – 8:00 AM- 4:30 PM Mon-Fri. This includes instructor led classes, colleague shadowing and taking calls.
Customer Experience Center is open 24/7/365
Shift/schedule will be assigned after 8 weeks of training
Current shift start times are from 7:00 AM to 11:30 AM
Shift end times are 3:30 PM to 8:00 PM
Weekends may be a part of schedule
Candidates must be flexible to meet business needs
Public transportation options are available for both locations
Learn a little more about what makes our customer experience centers unique:
Meet our Care Team members: Customer Experience Center
An ideal candidate would possess:
Ability to work efficiently in a fast-paced, demanding environment with high call volume.
Detail oriented individual with strong relationship building skills, excellent verbal communication, good listening, and strong telephone etiquette
Ability to effectively incorporate use of technology
Problem solving skills as related to appointment scheduling
Ability to maintain confidentiality of patient and practice information
Consistent attendance and punctuality
Job Description:
Perform basic scheduling and phone support with an emphasis on customer service to enhance the consumer experience. Assist patients, clinical professionals and the general public with access to healthcare services.
Principle Responsibilities
Provides patient access to systemwide services.
Identifies need of customer by using active listen skills.
Assists patient, clinical professionals and the general public with access to health care services.
Performs scheduling and phone support with an emphasis on customer service to enhance the customer experience.
May assist customers with systemwide navigation.
May provide systemwide paging services.
Ensures data collection entries are accurate and complete.
Systemwide registration processes are consistently followed to ensure accuracy.
May include data needed to page critical events.
May include creating telephone and triage encounters.
Utilizes various computer systems to perform scheduling and registration process including an electronic medical record.
May utilizing digital platform tools.
May operate a multi-phone system.
Other duties as assigned.
Required Qualifications
Must be 16 years of age with education and/or experience needed to meet required functional competencies as listed on the job description
Preferred Qualifications
Associate's or Vocational degree
Experience in a health care setting
Experience with Healthcare Scheduling
Experience with Customer Service
Physical Demands
Sedentary:
Lifting weight up to 10 lbs. occasionally, negligible weight frequently
Pay Range
Pay Range: $20.79 to $28.31 per hourThe pay described reflects the base hiring pay range. Your starting rate would depend on a variety of factors including, but not limited to, your experience, education, and the union agreement (if applicable). Shift, weekend and/or other differentials may be available to increase your pay rate for certain shifts or work.Benefit Summary
Allina Health believes the best way to provide safe and compassionate care for our patients is by nurturing the passion of those who care for them. That’s why we devote extraordinary resources to help you grow and thrive — not only as a professional but also as a whole person. When you join our team, you have access to a wealth of valuable employee benefits that support the total well-being — mind, body, spirit and community — of you and your family members.
Allina Health is all in on your well-being. Because well-being means something different to everyone, our award-winning program provides you with the resources you need to help you navigate your personal journey. This includes well-being dollars, dedicated well-being navigators, and many programs, activities, articles, videos, personal coaching and tools to support you on your journey.
In addition, Allina Health offers employee resources groups (ERGs) -- voluntary, employee-led groups that serve as a resource for members and organizations by fostering a diverse, inclusive workplace aligned with the organization's mission, values, goals, business practices, and objectives. Allina Health also engages employees in various community involvement and volunteering events.
Benefits include:
Medical/Dental
PTO/Time Away
Retirement Savings Plans
Life Insurance
Short-term/Long-term Disability
Voluntary Benefits (vision, legal, critical illness)
Tuition Reimbursement or Continuing Medical Education as applicable
Student Loan Support Benefits to navigate the Federal Public Service Loan Forgiveness Program
Allina Health is a 501(c)(3) eligible employer
*Benefit eligibility/offerings are determined by FTE and if you are represented by a union.
Skills Required
- Must be at least 16 years of age and meet required functional competencies
- Ability to work efficiently in a fast-paced, high call-volume environment
- Strong verbal communication, active listening, and telephone etiquette
- Detail oriented with strong relationship-building and problem-solving skills related to scheduling
- Ability to maintain confidentiality of patient and practice information (HIPAA awareness)
- Ability to use technology including electronic medical record systems and multi-line phone systems
- Consistent attendance and punctuality; flexibility for assigned shifts and occasional weekends
- Sedentary work with occasional lifting up to 10 lbs.
- Associate's or vocational degree
- Experience in a health care setting
- Experience with healthcare scheduling systems
- Prior customer service experience
What We Do
Allina Health is a nonprofit health care system based in Minneapolis, Minnesota, that owns or operates hospitals and clinics throughout Minnesota and western Wisconsin, focused on improving patient outcomes and community health.
