Customer Experience Program Manager

We are Generac, a leading energy technology company committed to powering a smarter world.

Over the 60 plus years of Generac’s history, we’ve been dedicated to energy innovation. From creating the home standby generator market category, to our current evolution into an energy technology solutions company, we continue to push new boundaries.

In the role of Digital Business Customer Experience Program Manager working onsite in Waukesha, Wisconsin you will be part of the Digital Business Office team.

​The Customer Experience Program Manager is responsible for managing multiple medium to large scale IT projects across the organization through cross functional coordination to ensure quality delivery of projects in an on-time, on-budget manner. This individual will create and communicate project plans to all project stakeholders and will manage the relationships with project team and stakeholders. This individual will also be expected to contribute to the development of the Project Management Methodology.

• Work with various project stakeholders to define project scope, requirements and deliverable objectives. Manage the relationship with project team and stakeholders. Coordinate cross functional teams – including software developers, business owners, security experts, and external resources – and orchestrate their resources together to meet project goals. Ensure program/project management tasks are planned and deliverable appropriately.

• Assist with planning and execution of testing sessions as needed. Maintain timelines and target dates of projects to ensure successful completion of assigned project phases within the budgeted time and cost constraints; makes certain that deadlines are met, and milestones are properly set and communicated. Ensure resource availability and allocation.

• Measure project performance using appropriate systems, tools and techniques. Use appropriate verification techniques to manage changes in project scope, schedule and costs. Create and maintain comprehensive project documentation.

• Create, manage and communicate effective project plans, and deliver clear objectives and updates to all project stakeholders. Contribute to the ongoing development of Project Management Methodology. Report and escalate to management as needed.

Minimum Job Requirements:

Education

• Bachelor’s Degree in Information Systems or related field, or equivalent work experience.

Work Experience

• 5 years of large-scale project and program management.

• Experience with related Salesforce products such as Marketing Cloud, Sales Cloud, or Service Cloud is a plus, as is a background in data analytics or marketing operations.

Knowledge / Skills / Abilities

• Proven track record of successfully planning and leading global team test sessions.

• Working Knowledge of Waterfall and Agile Life Cycles methodologies.

• Demonstrated ability to deliver results while working on multiple projects simultaneously, balancing resources, timing and quality of outcomes.

• Demonstrated success in influencing people and teams who are not all direct reports.

• Strong verbal/written communication skills.

• Confident and self-motivated individual with a dedicated approach.

• Strong ability to prioritize and multi-task in a high-paced environment.

• Ability to learn new technology applications and process techniques quickly.

Preferred Job Requirements

​Work Experience

• Experience in building and managing a project schedule in Microsoft Project or similar project management tool.

• Experience with training material development and delivering of training.

Physical Demands: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk.  On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 - 50 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Occasional travel.

“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.”