At Rain, we’re rebuilding the global financial pipes money flows through. As we scale our Customer Experience organization, we’re investing in practical, durable systems that help teams do great work every day — not just more process for process’s sake.
We’re looking for a CX Operations & Enablement Lead who can roll up their sleeves early, help unblock day-to-day CX work, and then turn what they learn into clear processes, documentation, and training. This role is ideal for someone who enjoys doing the work, spotting patterns, and building structure from real operating experience.
This is an individual contributor role with high ownership. It does not include people management or day-to-day ownership of frontline support outcomes.
What You’ll DoEarly Phase (Hands-On, In the Work)Support CX teams by helping clarify workflows, documentation, and “how things work”
Assist with onboarding and training of new CX team members
Help clean up, organize, and improve existing SOPs and internal docs
Partner closely with CX Team Leads, QA, and Analytics to understand where teams are getting stuck
Act as a flexible operator where structure is still forming
Design and maintain scalable CX processes, SOPs, and playbooks
Turn ad-hoc knowledge and tribal context into clear, usable documentation
Build onboarding and ongoing enablement materials that reduce confusion and rework
Partner with QA to align documentation with quality standards
Partner with Analytics to ensure processes support clean, consistent data
Help evaluate CX tools, platforms, and solutions
Support rollout planning, documentation, and adoption for new tools or workflows
Translate product, compliance, and operational changes into CX-ready guidance
Teams spend less time asking “how does this work?”
New hires ramp faster and more confidently
CX documentation reflects real workflows, not idealized ones
Changes ship with clearer guidance and fewer downstream issues
Enablement feels supportive, not bureaucratic
Experience in CX operations, enablement, support, or adjacent operational roles
Comfort being hands-on and working through ambiguity
Strong process thinking and documentation skills
Ability to see patterns and turn them into systems
Clear written and verbal communication
Collaborative mindset and low-ego approach
What the Team is Saying
What We Do
Our technology makes it easy for companies—from fast-growing startups to global fintechs—to integrate stablecoins into their products, platforms, and payment flows. Whether they’re launching a credit card program, enabling cross-border payments, or embedding wallets, Rain builds the tools to do it fast, flexibly, and compliantly.
We’re built for the next generation of global finance. Our infrastructure combines the stability of trusted payment networks with the power of Web3—multi-chain support, 7-day-a-week settlement, and seamless stablecoin interoperability. We help companies unlock real-world use cases for digital assets without the regulatory headaches or crypto complexity.
Rain is a Visa Principal Member and is trusted by over 130 organizations worldwide. We’ve processed hundreds of millions of dollars in transactions across 150+ countries—and we’re just getting started.
If you’re excited about building the future of payments, we’re always looking for more Rainmakers to help us make money move—instantly, globally, and securely.
Why Work With Us
Rain is building frontier fintech at a moment of real regulatory clarity, which has unlocked a massive new market for stablecoins. Backed by top institutional and crypto-native investors, we’re a lean team with a big mission. All Rainmakers take on real ownership, tackle complex problems, and have fun doing it.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
