Customer Experience Officer (Japanese/Spanish/Vietnamese/French/German/Korean/Thai) - Based in Hong Kong
CASETiFY is one of the leading global lifestyle brands to offer customizable tech accessories. We're industry leaders when it comes to trend forecasting and protecting what matters most; the community platform for creativity and self-expression.
Job Description:
- Resolve matter / follow up with customer enquiry emails
- Coordinate with production and logistics department
- Daily monitoring of customer feedback across social network
- Support adhoc projects / tasks
- Flexible working shift
Requirements:
- Fresh graduates are welcomed
- Proficient in written communication in English & Japanese / Korean / French / Thai / German / Spanish
- Prior work experience in customer service preferred
- Passion and patience in helping customers with their difficulties
- Proficiency in written/spoken Chinese/ Cantonese is a plus
- Experience in e-commerce and logistics industry is highly regarded
- Proficient in Facebook, Twitter, and Instagram
- Social media or digital marketing experience are advantageous but not compulsory
If you have a passion for exploring and working with a cutting edge start-up, we'd love to hear from you! Apply with your resume, and links to your social networks (i.e. Facebook, Instagram) for our reference. Please also specify whether you are applying for the day-shift or night-shift role.
Top Skills
What We Do
Nine years ago, CASETiFY saw a category that had been long ignored. Today, CASETiFY is the fastest growing global tech accessories brand, reaching 1 in 7 millenials. CASETiFY believes everyone has a well of untapped creative potential, waiting for the perfect canvas to explore. CASETiFY has become the publisher and platform for creativity and self-expression to connect individuals. We just happen to make quality cases. CASETiFY's mission is to empower self-expression in the spirit of originality. Key collaborations include Pharrell, Sarah Jessica Parker, Saint Laurent, Thom Browne, Clare V., and many more. Additionally, CASETiFY has partnered with key retail partners including Nordstrom, Anthropologie, Amazon, AT&T, The Iconic, Colette, Lane Crawford, and more. For more info on CASETiFY, visit our Website, Facebook and Instagram.
