Customer Experience Marketing Specialist, Poland

Reposted 2 Days Ago
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Warsaw, Warszawa, Mazowieckie, POL
In-Office
Senior level
Biotech • Manufacturing
The Role
Lead customer engagement and marketing for Poland by analyzing F&B trends, creating insight-driven content and presentations, managing end-to-end customer experiences and events, partnering cross-functionally to identify opportunities and support commercial strategy.
Summary Generated by Built In

Job Summary

Customer Experience Marketing Specialist, Poland
Are you ready to take your skills to the next level and make a real impact?

IFF is a global leader in flavors, fragrances and health & biosciences. We deliver sustainable innovations that elevate everyday products. 

Taste: Crafting unique, technology-enabled flavor designs that define the identity of food and beverage brands, shape trends, and fuel market success. 

As part of the Customer Experience Marketing team, you will be the driving force behind how IFF engages with customers in Poland. You’ll activate the IFF brand and solutions to deliver differentiated, value rich experiences throughout the customer journey. By crafting compelling content, insights, and strategic narratives, you’ll help shape customer engagement and fuel business growth in Polish market. 

The role is based in Warsaw, Poland. Be part of a creative, strategic, and customer-focused team where together we can achieve greatness and make a real impact. Your potential is our inspiration. 

 
Where You’ll Make a Difference 

Analyze food and beverage category trends using tools such as Mintel, Euromonitor, Nielsen, and AI-driven insight platforms, translating findings into actionable insights 

  • Develop compelling, customer-facing content that supports business growth and strengthens customer relationships across the Polish market 

  • Collaborate with customers to co-create innovative food and beverage concepts tailored to local consumer preferences 

  • Support Polish Team with deep market understanding and analysis helping build the strategy, perspective and development direction 

  • Connect consumer trends and market dynamics with IFF’s commercial strategy to identify new business opportunities 

  • Lead the creation and delivery of high-impact customer presentations, including trend storytelling, concept showcases, and insight-driven narratives 

  • Manage end-to-end customer engagement experiences, including presentation materials (labels, banners, videos) and logistics for customer events 

  • Monitor new product launches and emerging trends across the region to identify whitespace opportunities and market gaps 

  • Partner cross-functionally with commercial, innovation, and design teams to develop and implement compelling customer value propositions 

 

What Makes You the Right Fit 

  • 5–7 years of marketing experience, ideally in a B2B or FMCG environment within the food and beverage manufacturing sector 

  • Bachelor’s degree in Marketing or a related field (Master’s degree preferred) 

  • Strong analytical skills with the ability to interpret complex data and translate it into meaningful insights 

  • Proficiency in Microsoft 365, especially Excel and PowerPoint 

  • Experience with consumer research tools (e.g., Mintel, Euromonitor, Nielsen) and insight generation  

  • Proven ability to create impactful presentations and marketing materials 

  • Strong collaboration, communication, and stakeholder management skills 

  • Fluency in Polish and English, both written and verbal 

 

How Would You Stand Out? 

  • Basic graphic design skills and experience working with marketing or creative agencies 

  • Experience in AI-driven insights or digital marketing tools 

  • A creative mindset with a passion for innovation in B2B marketing 

  • Foodies are very welcome 

 

Why Choose Us? 

  • Opportunity to work in a global, innovation-driven organization shaping the future of food and beverage 

  • Exposure to international markets and collaboration across diverse teams 

  • A dynamic, customer-centric environment with high business impact 

  • Continuous learning and development opportunities 

  • A culture that values creativity, collaboration, and inclusion 

We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.

Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more

Skills Required

  • 5-7 years of marketing experience, ideally in B2B or FMCG within food and beverage manufacturing
  • Bachelor's degree in Marketing or related field
  • Master's degree
  • Strong analytical skills with ability to interpret complex data and generate insights
  • Proficiency in Microsoft 365, especially Excel and PowerPoint
  • Experience with consumer research tools (Mintel, Euromonitor, Nielsen) and insight generation
  • Proven ability to create impactful presentations and marketing materials
  • Strong collaboration, communication, and stakeholder management skills
  • Fluency in Polish and English, written and verbal
  • Basic graphic design skills and experience with marketing/creative agencies
  • Experience in AI-driven insights or digital marketing tools
  • Creative mindset and passion for B2B marketing innovation

IFF Family of Companies Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about IFF Family of Companies and has not been reviewed or approved by IFF Family of Companies.

  • Fair & Transparent Compensation Pay is considered competitive in many roles and locations, and compensation is often described as good.
  • Parental & Family Support A global minimum of 16 weeks of fully paid parental leave for all new parents is in place. This policy is positioned as a notable component of the overall package.
  • Leave & Time Off Breadth Core offerings include paid time off, sick days, holidays, and sabbatical leave. Flexible scheduling options such as compressed workweeks and hybrid/remote arrangements are available where feasible.

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The Company
HQ: Chicago, IL
13,014 Employees

What We Do

Meet IFF: We boldly bring together science and creativity to create what the world needs. An industry leader in food, beverage, health and biosciences, we create essential solutions – from global icons to unexpected innovations and experiences. Equal parts outspoken and analytical, our international collective of thinkers working with customers to bring scents, tastes, experiences, ingredients and solutions for products people crave. With 24,000 employees across 65 countries, more than 110 manufacturing facilities, 100 R&D centers, and 33,000 customers across the world, we’re poised to make a difference on an unprecedented scale. Without our boundary-pushing passion and end-to-end expertise, the future wouldn’t be the same. Visit us at www.iff.com to learn more about how our talented people and new technology are challenging the expected, championing creators and doing more good for people and planet. Explore what sets us apart.

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