The Role
The Customer Experience Manager is responsible for managing all aspects of the Customer Experience between Sword and assigned customers. This includes ensuring long standing engagements, operational success, continual improvement, revenue opportunities, growth identification, and staff development. Responsibilities include operational delivery activities, work with key personnel, service performance, customer engagement, and team management.
Summary Generated by Built In
Top Skills
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The Company
What We Do
Sword is a leader in data insights, digital transformation and technology services with a substantial reputation in complex IT, business projects and mission critical operations with over 3,000 Technology, Digital specialists working in more than 50 countries to enable the growth of your organisation in the digital age.
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