Meet the Team
Our team is dedicated to driving customer success by ensuring the adoption and value realization of Cisco software and services. We play a critical role in aligning technology solutions with customer business objectives, contributing directly to customer retention and growth. The team is composed of experienced professionals with strong technical and strategic expertise, fostering a collaborative and innovative environment. What excites us most is our ability to influence product development and deliver measurable business outcomes through proactive customer engagement and AI-driven insights.
Your Impact
Lead the creation and execution of end-to-end adoption plans across multiple accounts, aligning Cisco solutions with customer goals to drive measurable outcomes. Apply deep technical knowledge of Cisco's portfolio to innovate delivery and growth strategies. Own financial accountability for assigned accounts, including services revenue and margin, and make strategic investment decisions. Collaborate across sales, delivery, customer success, partners, and renewals to design and implement solutions that maximize customer value. Use AI-driven tools to anticipate risks, recommend interventions, and streamline workflows, ensuring successful onboarding, adoption, and renewals.
Minimum Qualifications
Bachelor's degree and 12+ years of related experience supporting enterprise customers in large enterprise technology environments.
Experience building programs or frameworks that connect business unit priorities with customer-facing teams such as sales, product, engineering, or customer success.
Experience working with senior executives and cross-functional stakeholders in a highly matrixed organization.
Good understanding of IT infrastructure and services.
Fluent in both Japanese and English.
Preferred Qualifications
Strong leadership and collaboration skills to influence across multiple teams and stakeholders.
Experience leveraging AI and automation tools to enhance customer adoption and operational efficiency.
Ability to act as a technology evangelist and provide expert guidance on Cisco technologies and industry trends.
Excellent communication skills for executive engagement and customer advocacy.
Strategic mindset with a focus on driving measurable business outcomes and customer value.
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Skills Required
- Bachelor's degree and 12+ years of related experience supporting enterprise customers in large enterprise technology environments
- Experience building programs or frameworks that connect business unit priorities with customer-facing teams such as sales, product, engineering, or customer success
- Experience working with senior executives and cross-functional stakeholders in a highly matrixed organization
- Good understanding of IT infrastructure and services
- Fluent in both Japanese and English
- Strong leadership and collaboration skills to influence across multiple teams and stakeholders
- Experience leveraging AI and automation tools to enhance customer adoption and operational efficiency
- Ability to act as a technology evangelist and provide expert guidance on Cisco technologies and industry trends
- Excellent communication skills for executive engagement and customer advocacy
- Strategic mindset with a focus on driving measurable business outcomes and customer value
Cisco Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cisco and has not been reviewed or approved by Cisco.
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Healthcare Strength — Health coverage is described as robust with multiple plan options and access to onsite/virtual LifeConnections Health Centers on major campuses. Company materials also highlight mental-health resources and comprehensive preventive care, supporting strong core medical benefits.
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Leave & Time Off Breadth — Time away includes company‑wide recharge days, a paid birthday, a year‑end shutdown, and paid Critical Time Off for emergencies. Paid volunteer days further expand opportunities to step away and recharge.
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Parental & Family Support — Policies include a global minimum for paid parental leave for primary caregivers, caregiving concierge services, and on‑site children’s learning centers in select locations. In the U.S., family‑building support is consolidated under Carrot with a defined lifetime maximum, indicating structured assistance across fertility, preservation, adoption, and surrogacy.
Cisco Insights
What We Do
Cisco (NASDAQ: CSCO) enables people to make powerful connections--whether in business, education, philanthropy, or creativity. Cisco hardware, software, and service offerings are used to create the Internet solutions that make networks possible--providing easy access to information anywhere, at any time. Cisco was founded in 1984 by a small group of computer scientists from Stanford University. Since the company's inception, Cisco engineers have been leaders in the development of Internet Protocol (IP)-based networking technologies. Today, with more than 71,000 employees worldwide, this tradition of innovation continues with industry-leading products and solutions in the company's core development areas of routing and switching, as well as in advanced technologies such as home networking, IP telephony, optical networking, security, storage area networking, and wireless technology. In addition to its products, Cisco provides a broad range of service offerings, including technical support and advanced services. Cisco sells its products and services, both directly through its own sales force as well as through its channel partners, to large enterprises, commercial businesses, service providers, and consumers.
