Customer Experience Lead

Customer Experience Lead in Dalton, GA

Responsibilities:

• Provide a World Class Experience for Tarkett customer events, visits and tours
• Proactively engage and interface with customers to understand and address their needs, acting as the face of Tarkett
• Represent Tarkett’s Core Values while serving the customer and Tarkett’s strategic priorities 
• Empathetically handle inquiries and resolve issues to exceed customer expectations

• Coordinate and manage all logistics for customer events across North America including but not limited to; air travel, hotels, lunches, dinners, recreation, ground transportation, catering, equipment, meeting space, supplies, etc.
• Act as direct liaison for Tarkett customers and sales representatives to manage registration, travel preferences, agenda content, and any additional needs to ensure a timely and effective customer visit
• Work one-on-one with sales representatives to determine goals & objectives and develop customized agendas for each customer visit
• Develop, manage and communicate calendars and agendas for customer visits and events
• Build and maintain relationships with Tarkett internal stakeholders, bringing fresh ideas and creative solutions that constantly raise the bar
• Manage supplies, inventory and presentation of all customer facing materials including; samples, snacks, presentation aides and marketing materials
• Process all visit related quotes and invoices, managing expenses to annual budget, providing monthly and YTD spend updates
• Accompany manufacturing tours to ensure a smooth experience for our customers and Tarkett stakeholders
• Develop and deliver customer-facing elements, including but not limited to; lobby welcome slides, hotel gifts, floral arrangements, thank you notes, etc.
• Track the ROI of customer visits through customer satisfaction surveys and CRM entry and lead management
• Drive customers and/or Tarkett team members in company van to and from event locations
• Other duties as assigned.

Desired skills and experience

• 2+ years industry related experience or experience in hospitality, customer engagement, event management, brand ambassadorship, or customer experience.
• Strong computer skills (Microsoft Office) and experience with Prezi and Keynote is preferred
• Strong communication and presentation skills with an attitude of service and ability for networking with customers, team members and key internal stakeholders
• Proven organizational skills with ability prioritize effectively with meticulous attention to detail with disciplined execution skills
• Strong interpersonal skills
• Travel is required (30%)
• Flexible/adaptable hours. Availability to work off hours for travel and accommodations
• Valid drivers license

What We Offer

• A commitment that Safety is #1

• Competitive benefits, pay, and retirement plan options!

• Career growth, stability, and flexible work arrangements.

Responsible Manufacturing – Protecting Our Planet for the Future

• We utilize renewable energy and a closed loop recycled water process.

• We are committed to reducing greenhouse emissions and water consumption.

• We are the only flooring company recognized by the Asthma and Allergy foundation.

Who we are:

With a history of 140 years, Tarkett is a worldwide leader in innovative flooring and sport surface solutions with 12,000 employees and 34 industrial sites. Offering a wide range of products including vinyl, linoleum, rubber, carpet, wood, laminate, artificial turf, and athletic tracks. The Group serves customers in more than 100 countries across the globe.

Committed to change the game with circular economy and to reducing its carbon footprint, the Group has implemented an eco-innovation strategy based on Cradle to Cradle® principles, fully aligned with its Tarkett Human-Conscious Design® approach.

Tarkett is listed on Euronext (Compartment B, ISIN FR0004188670, ticker: TKTT). www.tarkett-group.com

Tarkett is an equal opportunity employer. We value diversity in backgrounds and in experiences and promote an inclusive workplace where all employees can perform at their best.