Park Place Technologies

Customer Experience Intern - Summer 2027

Posted 7 Days Ago

Be an Early Applicant

Highland Heights, OH, USA

Hybrid

Internship

Hardware • Information Technology

The Role

Supports customer feedback programs using CSAT, NPS, and other Voice-of-Customer initiatives. Researches customer and employee experiences, identifies root causes and improvement opportunities, assists with CX projects and documentation, analyzes feedback using data visualization tools, and helps plan Customer Advisory Board events.

Summary Generated by Built In

What you’ll be doing:

Assist with customer feedback programs through various VoC (voice-of-customer) initiatives including but not limited to CSAT, NPS, and others
Assist with researching and understanding the end-to-end customer/employee experience to identify internal and external areas of improvement
Research root causes of experiences where possible and assist in developing a solution via projects managed by the CX team
Assist with production/maintenance of project deliverables including, program specifications, project plans, and process documentation
Utilize data visualization tools to report and analyze feedback
Assist with planning events for Customer Advisory Board
Other duties as assigned

What we are looking for:

Currently pursuing a degree in business, computer science, or a related field.
Demonstrated analytical and problem-solving skills, with an interest in working with data sets.
Familiarity with Excel and the ability to manipulate data effectively.
Good communication skills with a desire to grow in presenting findings and insights.
Strong organizational skills and the ability to contribute to multiple projects simultaneously.
Self-motivated and proactive individual with the ability to work independently.

Bonus Points:

Experience with data visualization tools such as Power BI.
Experience with SSMS

Education:

Currently pursuing a degree in business, computer science, or a related field.

Travel:

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Park Place Technologies is an Equal Opportunity Employer M/F/D/V.

Park Place Technologies has an in-house recruiting team that focuses exclusively on the hiring needs of our company. We are not currently accepting additional third-party agreements or unsolicited resumes. If you would like to be considered as a preferred partner with Park Place Technologies, please submit your detailed information to [email protected]. Any CVs submitted directly to hiring managers will be considered unsolicited and become the property of Park Place Technologies.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Skills Required

Currently pursuing a degree in business, computer science, or a related field
Demonstrated analytical and problem-solving skills
Interest in working with data sets
Familiarity with Excel and ability to manipulate data effectively
Good communication skills
Strong organizational skills and ability to contribute to multiple projects simultaneously
Self-motivated and proactive, with ability to work independently
Experience with data visualization tools such as Power BI
Experience with SSMS

Park Place Technologies Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Park Place Technologies and has not been reviewed or approved by Park Place Technologies.

Healthcare Strength — Healthcare coverage is presented as at‑market or better, with comprehensive medical, dental, and vision offerings for employees and families. Wellness resources and employer‑verified benefit listings reinforce strong core coverage.
Retirement Support — A 401(k) program is emphasized, with indications of employer matching that strengthen retirement readiness. Public benefits materials point to a solid retirement foundation.
Wellbeing & Lifestyle Benefits — Wellbeing programs span a global wellness portal, biometric screenings, yoga, smoking‑cessation support, and on‑site amenities at the Cleveland HQ. Onsite childcare and wellness rooms further signal investment in everyday wellbeing where available.