The Role
The Customer Experience Head manages the customer support team to ensure satisfaction, drive strategy, and oversee performance evaluation and departmental budget management.
Summary Generated by Built In
Job Description
Requirements
BenefitsBenefits
Position Purpose :
Our Customer excellence manager ensures that the customers of a company are satisfied. Their role is to provide superb customer support by leading and motivating the customer support team, and creating customer satisfaction goals. (Delivering World Class Customer Service)
Supervisory Responsibilities:
Oversee building, tracking and managing the customer interactions to deliver a superior customer experience and NPS.
Key Responsibilities:
- Ensuring that customer support department needs are correctly prioritized in order to ensure the correctly prioritized allocation of resources.
- Reflects the importance of customer experience to the overall performance of the business and establishes himself as the go-to expert for senior sales management within the sales department and the business at large.
- Playing the lead role in strategy formulation for the customer support department.
- Driving necessary changes for the improvement of operating and organizational efficiency of the customer support team.
- Training & Quality Assurance Management.
- Conducting financial analysis for the department, managing the departmental budget, and voicing any additional financial support to the finance department for the purpose of facilitating improvement in customer support initiatives.
- Manage & Lead customer support department and teams
- Evaluating team performance
- Create needed reports.
Requirements
Required Skills:
- World Class Customer Service / Excellent
- COPC Implementation Awareness / Excellent
- Performance Management / Excellent
- Workforce Scheduling and Queue management / Excellent
- Performance Management / Excellent
- Training & Quality Assurance Management / Good
- Coaching Programs / Good
- Effective leadership styles / Good
- Managing Changing Environments / Good
- Riisk Management / Good
- Strategic planning / Good
- Motivational skills – Good
- Inspire the others – Good
- People management – Excellent
- Time Management – Excellent
- Effective leadership styles
- People management
- Problem solving
BenefitsBenefits
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Key benefits include:
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Skills Required
- World Class Customer Service
- COPC Implementation Awareness
- Performance Management
- Workforce Scheduling and Queue management
- Training & Quality Assurance Management
- Effective leadership styles
- People management
- Time Management
- Problem solving
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The Company
What We Do
360Imaging is a software, healthcare software, and 3D technology company specializing in digital dentistry, offering three-dimensional implant planning and surgical guide creation.
