The Role – Customer Experience Executive
PIB Group are looking for a Customer Experience Executive within their U&D division to be the first port of call for their customers where you will be handling inquiries, complaints, and support requests primarily via phone and live chat.
You will be responsible for providing product information, resolving issues, processing transactions, and building trust with customers through the excellent service you deliver.
This role offers a starting salary of £22,932, with the opportunity to earn up to £27,232 per year. This is through a clear three-tier career pathway, plus annual salary/bonus reviews in line with your own and the company’s performance.
What you’ll be doing:
Handle queries through inbound and outbound contact end-to-end, ensuring accurate advice, compliant outcomes, and timely resolutions for our customers.
Provide excellent customer service with empathy and understanding at the core.
Work effectively as part of a diverse team to deliver our SLAs to our partners and customers.
Execute critical processes accurately (e.g., policy changes, renewals, cancellations, refunds, complaints triage).
What we’re looking for:
Confident in speaking to people and building rapport.
Natural problem solver.
Ability to learn new systems and processes.
Active listener.
What You Will Get:
Competitive package and benefits.
Supportive and friendly team.
Why PIB Group?
PIB Group is one of the UK’s fastest-growing insurance businesses, offering real career progression, professional development, and a collaborative culture where your work truly matters.
We encourage our people to be collaborative, with entrepreneurship at our core. We are a fast-paced, growing organisation and an exciting place to be.
We also value ambition and creative thinking. You don’t have to tick every box to apply, if you bring fresh ideas and a drive to grow, we’d love to hear from you!
Inclusion & Accessibility
We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.
If you need this job advert in any other format or require any adjustments for your application or during the recruitment process, please reach out to [email protected]
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Skills Required
- Confident in speaking to people and building rapport
- Natural problem solver
- Ability to learn new systems and processes
- Active listener
What We Do
Since our formation in 2015, PIB Group has been on a mission to create a leading position in the provision of specialist insurance solutions across the UK market and beyond. It’s been an exciting journey as we’ve remained focused and committed to delivering everything that we set out to achieve. We’ve been growing rapidly through acquisition, and by employing outstanding individuals with a wealth of knowledge and experience across the insurance market. By bringing together companies and individuals recognised as leaders across a range of specialist markets, PIB can draw on their vast expertise and insights which in turn enables customers to enjoy the highest levels of service. That journey has led to PIB Group today being a highly diversified insurance distribution consolidator focusing on specialist commercial lines and non-standard personal lines products with deep expertise across both direct and B2B distribution through its broking, underwriting and network divisions. In 2021, PIB Group secured further investment from Apax partners (the ‘Apax Funds’) and re-investment from PIB’s existing investor since 2015 The Carlyle Group. The investments enable PIB to continue our ambitious growth plans.
