At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.
Job Description Summary:
This role is responsible for providing support for the Fitness & Lifestyle Group Central Admin Team.
Main Activities/Resposibilites:
Includes but not limited to:
Vetting
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Processing Admin/Club requests
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Vetting and correcting new sales and upgrades
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Membership Changes
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This may also include liaising with clubs and clients via email
Tailgating
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Review and identify alerts which flag tailgating instances within a 3-5 day period
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Communicate with members regarding our 24.7 tailgating and CCTV policies
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Issuing penalties to members in breach of tailgating policies, while maintaining >50% compliance with the penalty system after member communication and review
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Manage dedicated 24.7 inboxes and respond to member queries within 2 business days
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Identify opportunities to optimise safety in 24.7 clubs
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Liaise with club staff, vendors and key stakeholders to improve on system and infrastructure
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Resource retention or account query opportunities as they arise from access alerts
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Accurately record instances and interactions in Clubware and Google Sheets
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Perform other tasks requested by the Central Operations team as requested
What We Do
At Probe CX, we help our clients become modern digital organisations.
With a dedicated team of 19,000-plus staff across five countries, including Australia, New Zealand, the Philippines, the United States, and India, we create blueprints for delivering exceptional CX. We combine the latest technology with people, processes, and data, and provide businesses with complete end-to-end service for customer operations.
In a world that has never been more competitive, Probe CX creates innovative, contemporary digital solutions with a human touch to help unlock trapped value and establish a foundation for service-led value creation that is socially responsible and sustainable.
Having worked with clients across various industries, ranging from household names to ambitious start-ups, Probe CX is committed to helping organisations create environments for digitally-enabled CX to thrive
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