Yes, we have perks, but don’t mistake free kombucha with an electrifying work environment, inspiring coworkers, interesting problems, meaningful work, and the opportunity to have an impact!
Responsibilities
An innovative engineer with extensive expertise in debugging, optimizing, and problem-solving various software functionalities. With a deep understanding of website and mobile app development, web services, scripting, and integrations, you will be the initial technical go-to person for customers encountering issues. You should enjoy troubleshooting and finding solutions to make customers happy.
What will your day-to-day look likeFacilitate the complete end-to-end customer experience.
Oversee and run the resolution of critical technical issues, ensuring prompt and complete problem-solving to technical challenges and business issues.
Demonstrate the ability to research, document, and prioritize customer issues, leveraging internal tools and escalation teams as necessary, as well as prioritizing and managing time effectively in a fast-paced environment.
Provide expert guidance to customers on best practices for deploying, scaling, and maintaining applications on the Ketch platform.
Work closely with the engineering and product teams to escalate and advocate for customer needs, contributing to improving Ketch’s services.
Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers.
Create knowledge base materials dedicated towards operational efficiency, while also empowering and enabling the greater support community.
Skills and Qualifications
- Must be located in Bengaluru
- Experience writing and executing test cases, reproducing customer-reported defects, filing structured bug reports, and validating fixes.
Prior experience working directly with customers or with internal stakeholders in a support, implementation, or escalation capacity.
Proficient in debugging, QA testing, and diagnosing issues in pre-existing solutions, including websites, mobile apps, and integrations, to identify root cause and drive resolution.
Priority: Strong expertise in RESTful and SOAP APIs, capable of identifying and addressing issues in existing API integrations, enhancing data flow, security, and efficiency.
- Priority: Working knowledge of HTML5, CSS3, JavaScript, and front-end frameworks such as React, Angular, or Vue.js, sufficient to read, debug, and QA existing implementations.
Adept at utilizing Postman to test and troubleshoot APIs, ensuring correct functionality, identifying anomalies, and making necessary adjustments
Strong understanding of AI technologies, including large language models (LLMs), AI agents, and automation platforms, with the ability to apply them to support workflows and operational improvements
Experience troubleshooting third-party service and tool integrations. Familiar with OAuth, API keys, and authentication protocols.
Ability to build relationships across stakeholders in R&D, sales, and engineering
Excellent oral, written, presentation, and interpersonal skills
Nice to have: exposure to DB technologies (Oracle, MySQL, Postgres, MongoDB) and storage technologies (S3, Google Cloud Storage)
- Nice to have: Experience in creating cross-platform mobile applications using React Native, Flutter or native iOS/Android frameworks (Swift, Kotlin)
- Must be available to work some evening hours to overlap with US business hours. The majority of your hours will fall within the India business day, but evening and early morning coverage is shared across the APAC team.
Information collected and processed as part of any job applications you choose to submit is subject to Ketch's Applicant and Employee Privacy Notice.
Ketch is proud to be an equal opportunity employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law.
If you have a need that requires accommodation, please let us know by emailing [email protected].
Ketch is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Ketch does not accept agency resumes. Please do not forward resumes to our jobs alias, Ketch employees, or any other organization location. Ketch is not responsible for any fees related to unsolicited resumes.
Skills Required
- Must be located in Bengaluru
- Experience writing and executing test cases, reproducing customer-reported defects, filing structured bug reports, and validating fixes
- Prior experience working directly with customers or internal stakeholders in a support, implementation, or escalation capacity
- Proficiency in debugging, QA testing, and diagnosing pre-existing websites, mobile apps, and integrations
- Strong expertise in RESTful and SOAP APIs, including troubleshooting existing integrations
- Working knowledge of HTML5, CSS3, JavaScript, and React, Angular, or Vue.js
- Ability to use Postman to test and troubleshoot APIs
- Strong understanding of AI technologies, including LLMs, AI agents, and automation platforms
- Experience troubleshooting third-party service and tool integrations, including OAuth, API keys, and authentication protocols
- Ability to build relationships across R&D, sales, and engineering stakeholders
- Excellent oral, written, presentation, and interpersonal skills
- Exposure to Oracle, MySQL, PostgreSQL, MongoDB, Amazon S3, or Google Cloud Storage
- Experience creating cross-platform mobile applications with React Native, Flutter, Swift, or Kotlin
- Availability for some evening hours to overlap with U.S. business hours
- English proficiency
What We Do
Ketch enables businesses and platforms to build trust with consumers and drive growth through data. The Ketch Trust by Design Platform is a coordinated set of applications, infrastructure, and APIs that collapses the cost and complexity of privacy operations and mobilizes responsibly gathered data for deeper customer engagement and top-line growth. With Ketch Programmatic Privacy™ for privacy ops, companies can adapt programmatically to fast-changing regulations while managing risk and cutting operational and privacy engineering costs by 80%. With Ketch Data Stewardship, businesses achieve complete, dynamic data control and intelligence over a company’s vital data assets, building trust and creating the foundation for responsible AI and advanced data and analytics initiatives.
