Jobs at Ketch

Build and operate cloud-native, scalable backend services solving enterprise data privacy and security problems. Develop server-side components (primarily Go), co-own a fault-tolerant microservice architecture, work with data stores and CI/CD, ensure production quality, performance, and reliability, and collaborate with stakeholders and customers.

Serve as the first technical contact for customers, troubleshoot and resolve integration and platform issues, advise on deployment/scale best practices, escalate product needs to engineering, build knowledge-base content, and support operational efficiency across web, mobile, API, and automation workflows.

Serve as the primary technical contact for customers, troubleshooting and resolving integration and platform issues, advising on deployment/scaling best practices, documenting solutions, collaborating with engineering/product teams, and creating knowledge-base content to improve operational efficiency and customer outcomes.

Lead Customer Experience and Partner Operations and support Sales Operations. Design scalable systems and AI-augmented tools across CRM, CS, support, billing/renewals. Produce analyses to surface churn risk, expansion, services margin, and partner ROI, then translate findings into processes and systems that drive measurable business value.