Customer Experience Credit Controller -  Iberia

Job Title: Customer Experience Credit Controller -  Portuguese speaking

Location: Budapest

Contract terms: Permanent

Grade: L6A

About us

With over 200 brands sold in nearly 180 countries, we’re the world’s leading premium drinks company. Bring your passion and use your curiosity as you explore, collaborate, and innovate to build brands consumers love. Together with passionate people from all over the world, you’ll test new ideas, learn and grow, and unlock a brighter, more exciting future.

Join us to create a career worth celebrating.

About the Function

Our Global Business Operations (GBO) team are facilitators, providing strategic, financial, and business services that are critical to the day-to-day performance of our business. With a team of over 2,000 dedicated and passionate people supporting 21 markets across the world, we have offices in Bangalore, Budapest, Bogota, and Manila.

Our global remit offers huge learning opportunities. We encourage learning and development in skills needed now and in the future across digital, industry, professional, and domain. Wherever you start, you’ll be rewarded with a world view and the recognition you deserve in our inclusive and supportive culture.

About the role

This position is to support day-to-day Credit and Collections activities by ensuring excellent and compliant daily operations with proper process documentation and issue resolution.

The Iberian market is one of the most complex business structures within Diageo having market exceptions and process differences, however as also one of the biggest markets it has a key strategic importance for the company.

• Proactive cash collection and customer ledger maintenance according to KPIs (coding, texting, reconciliation) is key to succeeding in the role.

• Handle queries, drive issue resolution (analyze, log, assign, follow-up) to drive customer satisfaction and service efficiency.

• Maintain process documentation and build a great knowledge about internal and external business partners to support decision making

• Manage relationships both externally and internally in a professional manner

What you will bring

• University or College degree

• Speaks English and Portuguese fluently (Spanish is an advantage)

• Excellent interpersonal and communication skills are required

• Solid PC literacy, strong Excel, SAP and Outlook skills required

• Accuracy and attention to details is a must

• Ownership of responsibilities and assigned tasks is a must

• Being a team player, but able to work independently is essential

• Financial knowledge and willingness to improve in this field is an advantage

Benefits

• Unique Family Leave opportunity

• We work without border - you will work with people from all over the world

• You will deal with world class brand portfolio

• Wide variety of thematic events, afterwork activities organized by employee communities

• Product Allowance to purchase company products from the staff shop

• We won the Fittest Workplace Award, of course we have a Gym

• Urban legend is true, we do have a Rooftop Bar

Flexibility

This is key to success in our business and many of our staff work flexibly in many different ways, including part-time and compressed hours. Please talk to us about what flexibility means to you and don’tlet anything stop you from applying.

Diversity statement

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

Weknow that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.