Customer Experience Coordinator

At World Kinect, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.
 

 

Are you a people-first problem solver who thrives in a fast-paced environment? Join our team as a Customer Experience Coordinator, where you’ll be the Voice of the Customer—ensuring every interaction is smooth, supportive, and exceeds expectations.

In this role, you’ll be the go-to expert for customer inquiries, product support, and service solutions. You’ll play a key part in building lasting relationships and delivering the kind of service that keeps customers coming back.

Role Responsibilities:

• Be the first point of contact for customers via phone, email, and in-person interactions
• Manage a high volume of inquiries with professionalism, empathy, and efficiency
• Accurately update customer accounts and process orders
• Identify customer needs and provide tailored solutions
• Collaborate with internal teams to resolve issues and ensure timely follow-up
• Deliver clear, complete, and accurate information using provided tools and resources
• Support team goals and contribute to a positive, collaborative work environment
• Perform additional tasks and projects as assigned by leadership

Required Qualifications and Key Skills:

• Strong problem-solving and critical thinking skills
• Excellent verbal and written communication abilities
• High attention to detail and accuracy
• Ability to multitask and prioritize in a fast-paced setting
• Self-motivated and comfortable working independently
• A team-oriented mindset with a passion for helping others
• High school diploma or equivalent preferred
• 1+ year of experience in a customer-facing role is a plus

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World Kinect is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.