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We create joy by helping you honor the meaningful in your life through printed photo gifts, books, and more.
The Role
Provide empathetic email and live-chat support for product, order, payment, and technical issues; upsell thoughtfully; monitor fulfillment; surface customer insights; support fraud detection, promo code management, and CX process improvements.
Summary Generated by Built In
As a Customer Experience Coordinator at Artifact Uprising, you'll be the voice of our brand—building relationships, solving problems, and guiding our customers through their creative journeys. You'll engage with our community via email and live chat to support product creation, answer service-related questions, and ensure swift and thoughtful resolution to any issues.
This role blends customer support, sales enablement, and technical troubleshooting. You’ll play a key part in attracting, retaining, and delighting our customers—helping turn every interaction into a meaningful moment. We're a team that collaborates closely, celebrates wins, and genuinely enjoys what we do.
Job Responsibilities
- Deliver timely, accurate, and empathetic responses to customer inquiries via email and live chat
- Support customers with product questions, order issues, payments, and website navigation
- Proactively upsell and convert interest into purchases with thoughtful, needs-based guidance
- Retain customers through exceptional service and relationship-building
- Identify and surface patterns in customer feedback to inform internal improvements (including creating reports and analysis to share with the larger team)
- Collaborate on cross-functional projects and assist with ad hoc tasks to support overall CX performance
- Occasionally work evenings or weekends based on team needs and seasonal demand
- Monitor and ensure customer orders successfully progress through fulfillment
- Partner with production teams to identify and resolve order-related issues, coordinating customer communication when action is needed to prevent delays
- Support continuous improvement initiatives by identifying opportunities to streamline and automate CX processes and workflows
- Manage customer-facing promotional and credit code programs, including setup, troubleshooting, and ongoing maintenance (promo/credit code creation, deletion, etc)
- Process specialized customer account requests, including tax-exempt account management and account deletion requests
- Assist in monitoring and escalating potentially fraudulent activity to protect customers and the business
- Provide technical support expertise to the CX team, assisting with complex troubleshooting and platform-related customer issues
- Support CX reporting and analytics efforts by gathering, analyzing, and sharing customer insights to inform business decisions
Qualifications
- Bachelor’s degree or equivalent relevant experience
- 1–3 years in a customer support or client-facing role; eCommerce experience preferred
- Sales-minded with an ability to identify opportunities and drive conversion
- Comfortable with multiple technical platforms (e.g., Zendesk, Google Suite, Looker)
- Able to prioritize and troubleshoot effectively in a fast-paced, high-volume environment
- Strong written and verbal communication skills with a warm, professional tone
- Team player with excellent attention to detail and follow-through
- Calm under pressure and always customer-first in your approach
- Teachable and excited to grow
Artifact Uprising® is a Colorado-based company that creates premium quality, customizable photo goods for your digital photos. Driven by the mission to empower people to tell their stories effortlessly, beautifully and often, the company is known for elevated design and thoughtfully sourced materials. Signature products include the Layflat Album touting ultra-thick pages and foil-stamped covers, textured matte Everyday Prints, and a line of customizable frames.
Artifact Uprising was recently named on the Built In Colorado’s 2025 Best Places to Work list. We are a tight-knit team who works with some of the latest technology to delight and inspire our customers.
Job Perks
Industry leading health, vision and dental insurance for families (Plans cover 100% for employees and up to 95% for dependents), flexible vacation policy, Gym partnership with ClassPass, 401(k) matching plan, Year-End Company Bonus Plan.
Why Artifact Uprising?
Creative Freedom We value the creative process and look to our employees to speak into Artifact Uprising products, identity and approach – regardless of position or title. We look for driven people who demonstrate initiative to take the company to the next level.
The Working Life
We strive to create a workplace where everyone works hard but also has the flexibility and balance to enjoy life outside of the office.
It Won’t Be Boring
We are a small company with big ideas - and we recognize it will take every last one of us to reinvent the way brands approach business. We believe a good workplace empowers its team to rise to new challenges, expand their skill sets and think outside of the box. Through this, we foster a company culture that is always growing, always reaching, and always looking to see things differently.
Interested in this position?
Tell us why you want to work at Artifact Uprising and what we should know about you.
Artifact Uprising is an Equal Employment Opportunity (EEO) employer. We do not discriminate based upon race, color, sexual orientation, gender identity, religion, national origin, age, disability, or veteran status.
Skills Required
- Bachelor's degree or equivalent relevant experience
- 1-3 years in a customer support or client-facing role
- eCommerce experience
- Sales-minded with ability to identify opportunities and drive conversion
- Comfortable with multiple technical platforms (e.g., Zendesk, Google Suite, Looker)
- Able to prioritize and troubleshoot effectively in a fast-paced, high-volume environment
- Strong written and verbal communication skills with a warm, professional tone
- Team player with excellent attention to detail and follow-through
- Calm under pressure and customer-first approach
- Teachable and excited to grow
What the Team is Saying
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Tina
CX Manager
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Alaina
Junior Designer
Lauren
Senior Visual Designer
Anna
Chief Experience Officer
Rhett
Data Analyst
Alex
Director, People Operations
Morgan Kois
Marketing Director
Kira
Director of Operations
Eliza
Product Manager
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Artifact Uprising Compensation & Benefits Highlights
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Healthcare Strength — Health, dental, and vision coverage extend to employees and dependents, with immediate start in some cases and access to mental health and FSA/HSA options. The breadth of core medical benefits is consistently emphasized across company materials and benefit profiles.
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Leave & Time Off Breadth — Flexible or unlimited PTO, paid holidays, sick and bereavement leave, paid volunteer hours, and stated parental leave indicate a wide-ranging time-off portfolio. Hybrid/flexible work arrangements further support practical time-away needs.
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Fair & Transparent Compensation — Structured pay bands and public salary ranges signal clear expectations around pay. References to pay transparency practices reinforce predictability in how compensation is communicated.
Artifact Uprising Insights
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The Company
What We Do
Artifact Uprising® is a Colorado-based company that creates premium quality customizable photo goods for your digital photos. Driven by the belief that everyone has a story to tell, the company is known for elevated design and thoughtfully sourced materials.
Why Work With Us
We are a small company with big ideas - and we recognize it will take every last one of us to reinvent the way brands approach business. We believe a good workplace empowers its team to rise to new challenges, expand their skill sets and think outside of the box. We look for driven people who strive to take the company to the next level.
Gallery
Artifact Uprising Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Employees are able to choose when to work from home and when to work in-person at our Denver office.
Typical time on-site:
Not Specified
Denver, CO
We are located in the up-and-coming Sunnyside neighborhood in Denver. Our office is surrounded by great local restaurants, bars, and coffee shops.
