Mirrastone is a leader in building residential homes, with brands including Sherridon Homes and Royston Homes. Our vision is simple: to be the home builder most known for changing consumer views on home building in Victoria.
The Role
Our Customer Experience Coordinators partner with our clients all the way from Sales Accept through to handover of their new home.
They are the central point of the client's journey; there is nothing that moves without them being across it. So, the type of people that usually exceed expectations in this role are usually multi-tasking superheroes, along with being amazing at documentation, version control, and most importantly, understanding who to talk to in order to get the job to site.
They also understand that when things don't go according to plan, it's better to be on the front foot with the client, rather than the client chasing them.
Those of you who know what I am talking about will understand.
This is a full-time role based in our Derrimut office, 8.30 am to 5.00 pm Monday to Friday, with one day of work-from-home flexibility.
About You
In all honesty, we are looking for someone willing to do the work, show up, have a great laugh whilst here, and grow with the business.
Ideally, you will have either Pre-Site or On-site Coordination experience, but want to challenge yourself in an end-to-end environment. Trust us, not everyone can do what our team does; however, no one will help you carve out a career in building and construction like us.
Qualifications and Experience
You can read and interpret a set of plans
Have worked in a similar role previously
Experience in residential building would be ideal
Understand how to treat a client well
How to manage internal stakeholders
What's on offer
A passionate and fun team
Training, development and mentoring
Opportunities to grow within the organisation
Heaps of cool company events throughout the year
Diversity, inclusion and a bunch of fun people doing fun things
Onsite Parking
Next Steps…..
If it sounds like you, we would recommend you make an application today to get the ball rolling. We look forward to your application.
Please note: You must have unlimited Australian work rights to be considered for this role; as well as being able to interview in person.
To all our agency partners and other prospective recruiters, we are confident of fulfilling this role ourselves.
Skills Required
- Read and interpret building plans
- Previous experience in a similar coordination role
- Experience in residential building
- Ability to treat clients well (customer service)
- Ability to manage internal stakeholders
- Unlimited Australian work rights
- Able to interview in person
- Pre-site or on-site coordination experience
What We Do
Mirrastone is Victoria's largest residential builder and one of Australia's most diverse homebuilding groups. Formerly known as AHB Group and founded in 2005, it unites a family of brands—including Sherridon Homes and SOHO Living—spanning every segment of the housing market, from first homes and family living to premium builds, investor solutions, and specialist housing across metro and regional Victoria.
