Mirrastone is Victoria's Number One builder in residential homes. Our vision is deliberately simple: ‘To be the home builder most known for changing consumer views on home building in Victoria’.
Our group consists of a range of different brands which cater to different markets; this includes Sherridon Homes, Royston Homes, Soho Living, and Marque, just to name a few.
We are going through huge growth in the Ballarat region.
Sherridon Homes is now seeking a Customer Experience Coordinator to join our supportive and dynamic team. This is the perfect time to join a growing team and be part of that journey.
This role will play a crucial role in taking care of our customers throughout the administration process of their build through to site start.
The Role
You will deliver an exceptional journey to our customers, building a home experience.
Working within a tight-knit and supportive team
Ability to establish strong networks with internal and external stakeholders
Utilizing technology, internal systems, industry knowledge, and software to deliver a seamless customer experience
Maintaining accurate data entry in line with the Customer Journey and Group policy and procedures
Supporting the Construction team to achieve a higher standard for our customers.
About You
You have a high emphasis on Customer Service
A caring/empathetic nature when dealing with clients and colleagues
Well-developed communication skills
High level of personal presentation
Driven with a “Can Do” attitude
Strong attention to detail
Enjoy the excitement of being a part of a rapidly expanding business
Qualifications and Experience
Qualifications in the building industry are highly regarded
Highly developed computer literacy skills
Able to prioritize and handle a large workload
A strong work ethic and the ability to multitask
Strong written & verbal communication skills, including a professional phone manner
What's on offer
A passionate and fun team
Training, development, and mentoring
Opportunities to grow within the organisation
Lollies, coffees, lunches, extravagant company events
Diversity, inclusion, and a bunch of fun people doing fun things
If you're looking to join a progressive company with a tight-knit and fun team, we would love to hear from you.
Next Steps…..
If it sounds like you, we would recommend you make an application today to get the ball rolling. We look forward to your application.
You must have unlimited Australian work rights to be considered for this role, as well as being able to interview in person.
To all our agency partners and other prospective recruiters, we are confident of fulfilling this role ourselves.
Skills Required
- High emphasis on customer service
- Caring and empathetic nature when dealing with clients and colleagues
- Well-developed communication skills
- High level of personal presentation
- Driven with a 'Can Do' attitude
- Strong attention to detail
- Qualifications in the building industry
- Highly developed computer literacy skills
- Able to prioritize and handle a large workload
- Strong work ethic and ability to multitask
- Strong written and verbal communication skills, including a professional phone manner
- Unlimited Australian work rights and ability to interview in person
What We Do
Mirrastone is Victoria's largest residential builder and one of Australia's most diverse homebuilding groups. Formerly known as AHB Group and founded in 2005, it unites a family of brands—including Sherridon Homes and SOHO Living—spanning every segment of the housing market, from first homes and family living to premium builds, investor solutions, and specialist housing across metro and regional Victoria.
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