Customer Experience Consultant
Location: Guayaquil
What we offer:
This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded.
You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other.
The Position:
The Customer Service Agent is responsible for managing the customer experience of customers by identifying issues proactively, building strong relationship with customers and identifying solutions which benefits both Maersk and the customer.
Job Description:
- Be the primary point of contact for customers and ensure smooth execution of the end-to-end shipment lifecycle, by working closely with the customer as well as internal stakeholders.
- Understanding of external factors impacting Customer’s supply Chain & understand their sense of urgency, service needs, drivers and desires.
- Ability to align with customer expectations upfront & to be able to respond with suggested solutions.
- Be fully responsible for customer satisfaction across Maersk product offering.
- Cross-sell & upsell Logistics and Services products to customers.
- Responsible for vendor management and shipment order consolidation planning, without physical cargo execution.
- Proactively track shipments and notify customers of relevant deviations from the transport plan including potential solutions or alternatives.
- Willingness to go the extra mile towards the customers & with focus on providing solutions.
Job Requirements:
- Knowledge of shipping, supply chain or logistics industry preferred
- Excellent Stakeholder management-, interpersonal-, and communication-skills
- Energetic, well-organized, and self-Initiated
- Analytical and problem-solving skills
- Good process understanding & digital proficiency
- Strong Microsoft office skills
- Ability to work under pressure keeping quality in focus
- Strong cost conscious and optimization mindset
- Fresh graduates are welcome to apply.
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#RPO
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].
Skills Required
- Knowledge of shipping, supply chain, or logistics industry
- Excellent stakeholder management, interpersonal, and communication skills
- Energetic, well-organized, and self-initiated
- Analytical and problem-solving skills
- Good process understanding and digital proficiency
- Strong Microsoft Office skills
- Ability to work under pressure while maintaining quality
- Cost-conscious and optimization mindset
- Fresh graduates are welcome to apply
A.P. Moller - Maersk Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about A.P. Moller - Maersk and has not been reviewed or approved by A.P. Moller - Maersk.
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Healthcare Strength — Company materials and job postings consistently highlight comprehensive medical, dental, and vision coverage, with U.S. transparency-in-coverage links indicating established group plans. These benefits are framed as part of a global rewards approach that aims for a consistent experience across markets.
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Retirement Support — U.S. roles commonly include a 401(k) with company match, reflected across multiple current postings. Disclosures also describe retirement savings as a core element of the company’s global benefits framework.
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Parental & Family Support — A global minimum of 18 weeks of fully paid maternity leave signals a strong baseline for family benefits. Guidance encourages candidates to clarify local parental provisions, reflecting structured policy with country-specific application.
A.P. Moller - Maersk Insights
What We Do
A.P. Moller - Maersk is an integrated transport and logistics company; going all the way, together, for our customers and society. ALL THE WAY is our commitment to connect the world so that everyone has both the possibility and the ability to trade, grow and thrive. The company employs roughly 110.000 employees across operations in 130 countries.
