Job Title
Customer Experience ConsultantJob Description Summary
• Genuine career progression – we hire from within!• Hybrid, flexible working options in a permanent, full time role
• Entry level roles – we provide full training & ongoing development
We are looking for an enthusiastic individual to join our exciting Customer Experience Consultant team in Melbourne. You’ll play a key role in providing exceptional customer support, and enhancing the overall client experience.
Job Description
What you’ll be doing;
Be the first point of contact for incoming calls and emails from our clients (average of 60-70 interactions (blend of calls & emails) per day, approx 30-40 emails per day)
Accurately log client requests into our systems
Resolve queries efficiently and professionally
Meet client KPI’s and contribute to team targets
Deliver outstanding customer satisfaction
Support and improve internal processes and procedures
What we're looking for;
A natural "people person" who enjoys helping others
A confident communicator with a passion for customer service
Excellent phone manner and a knack for sending concise emails
Strong multi-tasker, juggling different tasks without compromising quality
High attention to detail and accuracy, a natural problem solver!
Positive attitude, integrity, and honesty
Organised, self-disciplined, and a team player
Experience in a call centre environment or customer service role (ie, retail or hospitality etc) is a plus but not essential – we’ll provide full training so you can develop your career!
Proficient in computer literacy and keyboard skills
What's in it for you;
Full time, permanent role with flexible shifts ranging from 7am – 11am start times, and 3pm – 7pm finish times
Comprehensive training to set you up for success
A great opportunity to shift careers or explore a new path
A supportive, collaborative team invested in your growth
A diverse organization that values different perspectives
Clear opportunities for growth and career advancement
📌 Important: Applicants must be eligible to work in Australia.
Only shortlisted candidates will be contacted.
As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.INCO: “Cushman & Wakefield”
Skills Required
- Eligible to work in Australia
- Proficient computer literacy and keyboard skills
- Excellent phone manner and ability to write concise emails
- Strong multitasking, high attention to detail, and problem solving
- Positive attitude, integrity, honesty, organised, self-disciplined, and team player
- Experience in a call centre, retail, or hospitality customer service role
Cushman & Wakefield Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cushman & Wakefield and has not been reviewed or approved by Cushman & Wakefield.
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Retirement Support — A 401(k) with company match is consistently referenced as part of the package. Feedback suggests this provides a solid baseline for long‑term savings across many U.S. roles.
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Leave & Time Off Breadth — Paid time off and company holidays are regularly highlighted and described as a meaningful part of the offering. Feedback suggests time‑off benefits add tangible value alongside base pay.
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Parental & Family Support — Paid parental leave for primary and secondary caregivers, plus backup care and wellbeing resources, are described as available. These offerings indicate a supportive approach to family needs in many roles.
Cushman & Wakefield Insights
What We Do
Cushman & Wakefield (NYSE: CWK) is a leading global real estate services firm that delivers exceptional value for real estate occupiers and owners. Cushman & Wakefield is among the largest real estate services firms with approximately 53,000 employees in 400 offices and 60 countries. In 2019, the firm had revenue of $8.8 billion across core services of property, facilities and project management, leasing, capital markets, valuation and other services.
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