Job Title
Customer Experience Consultant - ParramattaJob Description Summary
• Genuine career progression – we hire from within!• Hybrid, flexible working options in a permanent, full time role
• Entry level roles – we provide full training & ongoing development
We are looking for an enthusiastic individual to join our exciting Customer Experience Consultant team in Parramatta. You’ll play a key role in providing exceptional customer support, and enhancing the overall client experience.
Job Description
What you’ll be doing;
- Be the first point of contact for incoming calls and emails from our clients (average of 60-70 interactions (blend of calls & emails) daily calls per day, approx 30-40 emails per day)
- Accurately log client requests into our systems
- Resolve queries efficiently and professionally
- Meet client KPI’s and contribute to team targets
- Deliver outstanding customer satisfaction
- Support and improve internal processes and procedures
What we’re looking for;
- A natural "people person" who enjoys helping others
- A confident communicator with a passion for customer service
- Excellent phone manner and a knack for sending concise emails
- Strong multi-tasker, juggling different tasks without compromising quality
- High attention to detail and accuracy, a natural problem solver!
- Positive attitude, integrity, and honesty
- Organised, self-disciplined, and a team player
- Experience in a call centre environment or customer service role (ie, retail or hospitality etc) is a plus but not essential – we’ll provide full training so you can develop your career!
- Proficient in computer literacy and keyboard skills
What’s in it for you?
- Full time, permanent role with flexible shifts ranging from 7am – 11am start times, and 3pm – 7pm finish times
- Comprehensive training to set you up for success
- A great opportunity to shift careers or explore a new path
- A supportive, collaborative team invested in your growth
- A diverse organization that values different perspectives
- Clear opportunities for growth and career advancement
📌 Important: Applicants must have full working rights to work unrestricted in Australia. Only shortlisted candidates will be contacted.
As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.INCO: “Cushman & Wakefield”
Skills Required
- Full working rights to work unrestricted in Australia
- Excellent verbal communication and phone manner
- Strong written communication and ability to send concise emails
- High attention to detail and accuracy
- Organised, self-disciplined and a team player
- Positive attitude, integrity and honesty
- Proficient computer literacy and keyboard skills
- Experience in a call centre, retail or hospitality/customer service (preferred)
Cushman & Wakefield Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cushman & Wakefield and has not been reviewed or approved by Cushman & Wakefield.
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Retirement Support — A 401(k) with company match is consistently referenced as part of the package. Feedback suggests this provides a solid baseline for long‑term savings across many U.S. roles.
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Leave & Time Off Breadth — Paid time off and company holidays are regularly highlighted and described as a meaningful part of the offering. Feedback suggests time‑off benefits add tangible value alongside base pay.
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Parental & Family Support — Paid parental leave for primary and secondary caregivers, plus backup care and wellbeing resources, are described as available. These offerings indicate a supportive approach to family needs in many roles.
Cushman & Wakefield Insights
What We Do
Cushman & Wakefield (NYSE: CWK) is a leading global real estate services firm that delivers exceptional value for real estate occupiers and owners. Cushman & Wakefield is among the largest real estate services firms with approximately 53,000 employees in 400 offices and 60 countries. In 2019, the firm had revenue of $8.8 billion across core services of property, facilities and project management, leasing, capital markets, valuation and other services.
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