How you’ll make an impact
- Customer Communication: Engage with customers via email, offering detailed and effective support and guidance with queries related to invoices, payments and general billing issues.
- Payment Processing Support: Assist customers with payment methods, troubleshooting payment issues, and providing guidance on payment processes within the Planday platform.
- Problem Solving & Analysis: Independently investigate and troubleshoot problems to find timely solutions that best suit Planday and our customers.
- Process Improvement: Proactively identify and suggest improvements to our billing processes to enhance customer experience and efficiency.
- Team Collaboration: Work closely with the wider Customer Experience team to resolve complex billing issues and ensure accurate information flow.
What you’ll bring with you
- Numerical Aptitude: Comfortable working with numbers and financial information.
- Multilingual Skills: Fluent in English (additional languages are a plus).
- Comfortable working with technology and direct customer contact.
- Flexible Availability: Able to work at least 16 hours a week, including day, evening, and weekend shifts. We accommodate exam schedules and involve you in monthly shift planning.
- Independent & Team Player: Motivated to work both independently and collaboratively to resolve technical issues promptly.
- Customer-Centric: Passionate about helping people and maintaining a positive communication tone.
- Problem Solver: Proactive, creative, and capable of thinking outside the box.
- Eager to Learn: Interested in developing your customer service and technical skills within an innovative, international company.
- Student Status: Ideally, you have at least one year remaining in your studies, but we would love to hear from you even if you don't.
What We Do
Xero is small business accounting software that provides a platform on which businesses can build a fully integrated solution. It’s designed to make life better for people in small business, their advisors, and communities around the world. Xero minimises tedious admin by automating routine tasks, delivers valuable insights when needed, and brings together business data, trusted advisors, and powerful apps in one intuitive platform. By alleviating pain points, Xero empowers small business owners to supercharge their business, simplifying the complex and freeing up time from manual admin so they can focus on what really matters to build the business they’ve always envisaged.
Why Work With Us
Xero is a human-centric organization where you’ll have a tangible impact on the success of small businesses and their communities, globally. Our team of energised, forward-thinkers work to make life better for our customers and each other every day. We’re also always committed to supporting you with a flexible environment.
Gallery
Xero Teams
Xero Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Join us from home or at one of our beautiful workspaces. Xero has offices in Australia, New Zealand, United Kingdom, United States, Canada, Singapore, and South Africa.
