The Role
The Expert will capture customer requirements for vehicles, analyze feedback, and benchmark against competitors to improve product performance and customer experience.
Summary Generated by Built In
Position Context:
- The Expert for Customer Experience & Benchmark Analysis will work to capture the customer requirements for the complete
vehicle in the different markets and also to provide to the Customer
Perspective solid data about the benchmark in those different markets as
well as analyze Voice of Customer issue to improve CTF testing and VF
products
Position Responsibilities:
1. CTF Subjective benchmark
coordination
- To provide to the CTF team robust and regularly updated information
about the competitors in the different markets, covering in detail the
scope of all relevant vehicle attributes & customer expectation.
- To organize the driving sessions with CTF vehicles across market
and different service suppliers to make it possible to assess the status
of the vehicle, positioning our products against the existing benchmark.
- To work
together with qualified testing organizations, to have specific benchmark
when required. Capture all CTF subjective & issue on VF system and coordinate with cross function team to
dive product improvement based on database
2. Customer perspective
testing improvement
- To create a CTF database for the company, capturing the
requirements of the different markets considering the vehicle usage,
environmental conditions, customer trends vs current features of VF
products
- To analyze Voice of customer and field issues across market to see
trend of market. Coordinating to dive preventive action from CTF team by
enhancing test capability
Requirements
Position Requirements:
Education/ Professional knowledge:
- Mechanical, Electrical or Mechatronics Engineer or equivalent work
experience (15+ years) with solid knowledge in complete vehicle &
benchmark assessment.
- Experience in wide portfolio of markets, knowledge of differences
in terms of vehicle specifications and linkage to the development needs.
- Solid background for the detailed vehicle assessment for complex
attributes like Vehicle dynamics, or vehicle Performance & Customer
experience
Skill, Experience:
- Prefer Vietnamese candidate
- Experience in driving event, vehicle benchmark for complete vehicle
assessment
- Excellent communication skills.
- Autonomous working capacity.
- Flexibility to travel (>30% of the time)
- Expert driving skills
- Experience in vehicle development & problem solving,
interaction with Engineering modules. Background
about the main regulatory aspects of the vehicles for the different markets.
Skills Required
- 15+ years of experience in vehicle & benchmark assessment
- Mechanical, Electrical, or Mechatronics Engineer degree or equivalent
- Experience in vehicle development & problem solving
- Excellent communication skills
- Flexibility to travel over 30% of the time
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The Company
What We Do
VinFast is a Vietnamese multinational automotive manufacturer, established in 2017, that designs and manufactures electric vehicles (EVs), e-scooters, and e-buses. It is part of Vingroup, one of Vietnam's largest conglomerates.
