Position Summary:
The Customer Experience Associate role will be an integral part of the Beemac Logistics team. This role will work to map out current client opportunities, ensure that service expectations are being exceeded, identify opportunities for further account penetration and growth and assist with cost savings and pricing. The role will be expected to lead the customer maintenance and organic growth of existing strategic clients for the organization.
Responsibilities:
- Working with operations to ensure customers shipments are being picked up and delivered within agreed timeframes.
- Mapping current and future business development and growth opportunities as well as prospect contacts in the CRM.
- Responsible for meeting or exceeding monthly goals and enforcing set company KPI's on a daily and weekly basis.
- Work with the operations team to formulate and deliver customer quotes.
- Conducting client-facing presentations and reports to support the customer engagement process.
- Act as a liaison between customer and leadership when necessary, by cultivating new areas of opportunity overcoming challenges.
Position Requirements:
- Bachelor’s degree required.
- Minimum of 2 years’ experience in managing transportation needs of shippers.
- Previous management experience within the transportation logistics industry.
- Fundamental understanding of carrier procurement practices and operational load movement processes.
- Ability to simultaneously interface with all levels of internal and external teams while communicating effectively with the customer.
- Ability to draw essential information out of customers to grow and develop business.
- Extremely articulate in both written and oral formats.
- Employee is expected to perform other duties as necessary and assigned. The duties and responsibilities of this position may be modified at any time to meet changing business needs.
Required technical skills include:
- Microsoft Office (Excel, PowerPoint, Word, MS Project).
- McLeod System Software (Preferred).
- Highly attentive to detail and organized.
- Proven ability to provide solutions to complex problems and communicate effectively to Leadership.
The Many Benefits of Beemac:
- Competitive Salary plus performance bonuses!
- Health/Dental/Vision//LTD/Life & AD&D.
- Paid Time Off and Paid Vacation Holidays.
- 401(k), Safe Harbor program plus company matching.
- Focused career development.
- Other Perks:
- We celebrate the achievement and successes of our teammates.
- We support our local communities and encourage our employees to volunteer for a myriad of charity events and activities.
Why you should join us:
- We are growing at a fast pace with consistent year over year revenue increases of more than 100%.
- We offer a dynamic company culture that values our employees as our greatest assets. We celebrate the fact that our employees are at the center of making our company flourish.
- We are a Team! One SWARM…one GOAL!
Beemac Accomplishments & Company Awards:
⮚Ranked 48th largest freight brokerage firm in the U.S. by Transport Topics 2025
⮚Ranked 94th in Top 100 logistics companies Transport Topics 2025
⮚Named a winner of the Pittsburgh Post-Gazette’s “Top Workplaces 2025” Award.
⮚Ranked as a top 10 flatbed carrier by Transport Topics 2024
⮚Ranked No. 2925 on the Inc. 5000 list 2024
⮚Top 500 largest for-hire Carriers by Freight Waves 2023
Top Skills
What We Do
Beemac Logistics is a premier multi-modal full service transportation and logistics provider offering trucking, logistics, port, warehousing, and specialized hauling services to customers throughout North America.
As innovators of logistics solutions, we pride ourselves on unmatched service and on the quality of our employees. At Beemac we truly believe that Relationships Move Loads.
Beemac Logistics’ coverage areas include all of the U.S., Canada, and Mexico. Our mission is to provide the highest quality logistic and intermodal services to our customers in the most consistent and efficient manner possible. Our topnotch logistics personnel are at your disposal 24/7 and have the unique ability to provide a level of service superior to that of our competition. Our commitment to personal service is accomplished by effectively combining and managing our key resources – innovative personnel, experience and best in class technology. Your dedicated account manager will ensure quality service from beginning to end that is unmatched.
