Customer Experience Associate

Are you passionate about delivering exceptional customer service and being part of a team that drives operational excellence? At Maersk, we offer you the chance to join a dynamic and international environment where your work has a real impact on our customers and the global supply chain. This is an exciting opportunity to develop your skills, collaborate with cross-functional teams, and contribute to a company that is shaping the future of global trade.

We Offer

At Maersk, you will be part of a global logistics leader where your work truly makes an impact. In this role, you will gain hands-on experience in customer service operations, working closely with cross-functional teams to ensure smooth and efficient processes. We provide a collaborative and inclusive environment, continuous learning opportunities, and the chance to contribute to a company that is shaping the future of global trade.

About the Role

As a Customer Experience Associate at our Taulov site, you will play a key role in ensuring our customers receive the highest level of service. You will be part of a dynamic team that manages customer requests, booking freight, resolves issues, and maintains strong communication with internal and external stakeholders. This role is ideal for someone passionate about delivering exceptional customer service and contributing to operational excellence.

Key Responsibilities

• Serve as the first point of contact for customers, addressing inquiries such as freight bookings, and resolving issues in a timely and professional manner.
• Maintain accurate records of customer interactions, orders, and complaints in relevant systems.
• Collaborate with internal teams such as operations, logistics, and sales to ensure seamless service delivery.
• Monitor service levels and performance metrics to identify areas for improvement.
• Support continuous improvement initiatives to enhance the overall customer experience.
• Assist with training and knowledge sharing to ensure consistent service standards across the team.

We Are Looking For

• Previous experience in customer service, logistics, or related fields is a plus.
• Strong communication skills in English; Danish language skills are an advantage.
• Problem-solving mindset with attention to detail and accuracy.
• Ability to work effectively in a fast-paced, dynamic environment.
• Collaborative and proactive, with a strong commitment to customer satisfaction.

At Maersk, you’ll be part of a truly international team shaping the future of global trade. If you are passionate about delivering outstanding customer service, eager to learn, and excited to grow in a dynamic environment, we would love to hear from you. Apply now and take the next step in your career with a company that values your contribution and supports your development.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  [email protected].