Customer Experience Associate

Company Description

JUSTIN Vineyards & Winery is located in the Paso Robles region of California's Central Coast. We operate with a desire to make world-class wines that reflect the unique soils and climate of the area. We take great pride in making Bordeaux-style blends and single varietals, combining Old World tradition with New World techniques.

The JUSTIN Wine Society team is seeking an Associate, Customer Experience to join our Wine Society team. This individual will be responsible for providing excellent customer service and support to our wine club members for all four wine brands, JUSTIN, Landmark, Lewis, and JNSQ via a variety of omnichannel platforms. This Associate will support the Manager, Customer Experience with daily and special tasks.

This position will be based at our Paso Robles, CA office. We work a hybrid schedule with an in-office requirement Monday-Wednesday and the option to work remotely on Thursday and Friday.

Job Description

• Ensures world class customer service is provided in all facets of omnichannel communications (to include telephone, email, chat, text, in person) with all wine brand members and guest purchasers
• Displays a concierge-level service style when interacting with members, customers, vendors, and colleagues
• Actively recruits members to join Wine Society clubs and sells wine to existing members and customers
• Works with Manager, Customer Experience to manage and improve logistics and shipping process, to include deliverability, compliance, returns, and damages
• Works with Manager, Customer Experience to manage seasonal club charges, decline management, and new member inclusion and recruitment
• Engages with external departments and vendors as needed in support of Wine Society eCommerce and Club requirements
• Proactively supports Manager, Customer Experience in all daily ecommerce and club order systems, shipping, and customer service tasks and goals
• Works with Manager, Customer Experience to manage customer tags, to include employee and special pricing qualifications
• Maintains accurate record-keeping and CRM database information
• Participates in on-property events and executes off-site events, as needed
• Accommodate a varying schedule throughout the year as determined by the ebb and flow of traffic to our different business units
• Must be willing to work rotational schedule, including weekends, as needed

Qualifications

• Two (2) years sales, hospitality and/or marketing/public relations experience in the wine industry preferred
• AA degree from an accredited institution
• Proven success working in a customer service and/or sales position or industry
• Proficient with Microsoft Office -- especially Excel, Outlook and PowerPoint

Pay Range: $21.00 - $23.00 per hour. Final compensation will be dependent upon skills & experience.

Additional Information

• Thriving Wellness Community: Access to top-notch medical coverage comprehensive vision and dental plans, and a 401k with match eligibility to secure your financial future and including: 
  • 24/7 online physician consultations 
  • virtual mental health resources 
  • life coaching 
  • engaging employee community groups 
  • cash rewards for healthy habits and fitness reimbursements 
  • library of on-demand fitness videos 
• Career Advancement Opportunities: Unlock your potential with clear paths for career progression and internal mobility across our diverse family of brands and business units. 
• Focused Learning and Development: Grow as a leader with our dedicated Learning and Organizational Development department, offering extensive resources like People Manager and leadership training, webinars, and eLearning courses. 
• Empowering Mentorship Program: Connect with colleagues through our company-wide mentorship program to share goals, overcome challenges, and drive your career forward. 
• Continuous Improvement Training: Participate in training that empowers all employees to learn and implement concepts that drive significant, positive change in the workplace. 
• Building a Healthy Society: We focus on improving the social determinants of a healthy society-quality education and medical care, economic mobility, and a healthy environment-to help build thriving communities. Wonderful CSR
• Giving Back to the Community: Make a difference with Wonderful Giving, allowing you to allocate company-provided funds to up to three charities of your choice, and join Wonderful Neighbor to contribute to group service projects within our local communities. 

Located in Paso Robles, JUSTIN® Vineyards & Winery was founded in 1981 and is known for crafting world- class wines using Bordeaux grape varieties, including the iconic ISOSCELES® blend of Cabernet Sauvignon, Cabernet Franc and Merlot. The Vineyard estate, located at 11680 Chimney Rock Road, features a Tasting Room, luxury five-star accommodations at the JUST Inn®, and a Restaurant—making it one of the only wineries on the Central Coast to offer all three options. In September 2018, a new second location, the JUSTIN Downtown Tasting Room opened introducing an expansive wine-tasting bar, lounge, and a full dining room that’s situated prominently on the square along Downtown City Park in the heart of Paso Robles. In addition to its stellar hospitality, JUSTIN consistently receives top honors around the world, establishing itself as a leader in New World Bordeaux-style winemaking. JUSTIN wines are available through discerning fine wine retailers and restaurants throughout the United States, or directly from the Winery via JUSTIN’s Tasting Room, online store or to members of the exclusive JUSTIN Wine Society wine club. To discover more about JUSTIN, visit www.justinwine.com.

The Wonderful Company is an Equality Opportunity Employer that provides opportunities for advancement. We are committed to creating a diverse workforce that embodies a deep culture of acceptance, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.

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