Lithic creates card issuing and payment infrastructure for technology companies that just works. We help some of the world’s fastest-growing digital banks, fintech companies, and software companies process billions in transactions annually.
Lithic is hiring a . As a Customer Experience Associate at Lithic, you'll be a trustworthy point of contact for the customers of our consumer product, Privacy.com, and the ultimate advocate for their best interests. You'll be the eyes, ears, and voice of Privacy.com as we strive to deliver an intuitive and delightful product and experience.
Your job will not only be to help our customers with the issues they encounter but also to help us learn as a company from each interaction so that we can make our customers' experience as seamless as possible.
CX Associates will be expected to share weekend coverage duties but are allotted two consecutive days off per workweek, typically including one weekend day. This is a full-time hourly position.
We encourage you to apply even if you don’t meet every requirement listed below!
- Interact with users directly via email and chat
- Brainstorm inventive solutions to tackle urgent customer problems
- Identify site and app issues, and communicate properly to all internal teams
- Think creatively about how to optimize each customer's experience
- Become an expert on Privacy and the service we provide our users
- An excellent writer and communicator with a keen eye for detail and grammar
- A team player and comfortable with an ever-changing startup environment
- An enthusiastic and positive person with a can-do mentality — you consider no task too small
- A fast learner and eager to tackle new challenges every day
- Flexible and adaptable to accommodate holiday and weekend shifts
- Patient and understanding with customers, and confident resolving issues on the spot.
: $21.63/hr
- Health, vision, and dental insurance
- Unlimited PTO
- 401(k) match
- Life Insurance and AD&D policy
- 3% cashback on all Privacy purchases
What We Do
We're making digital payments safer and easier for everyone.
Come and help us build financial infrastructure for developers and seamless products for consumers.
We started with a consumer product that reimagines the way people and businesses spend money online using ephemeral payment card numbers. Last year we launched an API on top of our transaction processing and core banking infrastructure. We made it available to other engineers, entrepreneurs, and creators through a simple, developer first API that is now used by some of the most innovative startups, fintech companies, and neobanks.
Why Work With Us
Our team is at the center of everything we do. But we know that work isn't everything, we value work life balance and quality benefits. We strive to be a place where you know your ideas are always heard, you and your teammates learn from each other and make each other better, and you know your work is impacting users and the industry at large.
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