The Role
Provides frontline customer service for ReSource Pro clients through phone, email, and chat. Handles inbound and outbound inquiries, communicates with brokers, insurers, and customers, completes client and broker tasks, documents work in client systems, follows established processes, and collaborates with teammates to meet service and team goals.
Summary Generated by Built In
Does working as part of a close-knit, friendly team inspire you? Do you find enjoyment in helping customers with their needs over the phone?
Come Join ReSource Pro!
Come Join ReSource Pro!
Your role:
We are seeking a Customer Experience Associate who provides front-line customer service support on behalf of ReSource Pro clients via phone, email, and/or chat. This customer-facing role is responsible for handling customer inquiries professionally, politely, and efficiently while documenting work in client systems. The work completed directly impacts trust and partnership with the client.
We hire the best because our service is only as good as the people delivering it. We’re committed to hiring individuals who engage in our amazing culture and embrace our Core Values: Commitment to Community, Teamwork, Passion for Excellence, Service-Centric, and Best Self.
In This Role, You Will...
- Manage inbound/outbound calls and emails as a subject matter expert
- Providing clear communication to brokers and insurers (via phone, email, and chat).
- Providing exceptional customer service to client customers
- Completing requested client/broker tasks and processes
- Collaborating with peers and leaders to meet client needs
- Contributing to the achievement of internal team goals
What You Need To Be Successful...
- 1-2 years customer service experience required
- Insurance background/knowledge preferred
- Reliable and professional
- Ability to follow processes and procedures
- Strong organizational and time-management skills
- Excellent written and verbal communication skills
- Proficient computer skills
- Ability to multitask and prioritize tasks
- Detail-oriented and accurate
- Positive and proactive attitude
- Flexibility and adaptability to changing priorities
Your Compensation...
Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes annual bonus eligibility, benefits, and other opportunities at ReSource Pro. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other ReSource Pro employees. This is a hybrid position out of our office in Vincennes, IN and the salary range for this location and role is $15.00 - $24.85 per hour. The salary range could be lower or higher based on the specific geographic location in which the candidate resides.
Your Benefits & Perks...
- 100% paid employee health insurance available on Day 1
- Eligible for all medical, dental, and vision benefits on Day 1
- Remote positions are Internet stipend-eligible
- 401k with employer match, vested on Day 1
- HSA/FSA available
- Long Term and short-term disability employer-provided
- Generous PTO plan with paid holidays + floating holidays
- Development and growth opportunities
- Comprehensive wellness program and prioritization of employee health
To be considered for this position, please submit your application. If you meet the qualifications for the role, a member of our Talent Acquisition team will be in touch to schedule an interview via Zoom.
The standard interview process includes:
- Behavioral Interview with Talent Acquisition
- Online talent assessment
- Hiring Manager Interview
Disclosure: Candidates are evaluated at each step of the process. As a result, not every candidate will complete all steps in the process.
Skills Required
- 1-2 years of customer service experience
- Insurance background or knowledge
- Reliable and professional work approach
- Ability to follow processes and procedures
- Strong organizational and time-management skills
- Excellent written and verbal communication skills
- Proficient computer skills
- Ability to multitask and prioritize tasks
- Detail-oriented and accurate
- Positive and proactive attitude
- Flexibility and adaptability to changing priorities
Am I A Good Fit?
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The Company
What We Do
ReSource Pro brings to the insurance industry tools, technology and strategic services that enable profitable growth through operations excellence. Headquartered in New York, ReSource Pro’s global service centers address client operational needs around the clock. Recognized as an industry thought leader and listed as one of Inc. 500/5000 Fastest Growing Private Companies annually since 2009, the company is renowned for its focus on innovation, service excellence and trusted partnerships, and its unique productivity platform for insurance operations. Over 5,000 ReSource Pro employees provide dedicated support to nearly 300 insurance organizations, consistently achieving a +95% client retention rate for over a decade.
