Location: Fresno, CA
Schedule: Full-Time | Onsite
Join Our Team
At Suterra, we help growers around the world protect crops through innovative, sustainable pest management solutions. We're looking for a Customer Experience Associate who is passionate about providing exceptional customer service, thrives in a fast-paced environment, and enjoys building relationships while keeping operations running smoothly.
If you're highly organized, enjoy solving problems, and take pride in delivering outstanding service, we'd love to hear from you.
What You'll Do
As a Customer Experience Associate, you'll play a vital role in supporting our customers and internal teams by ensuring orders, logistics, and communications are handled accurately and efficiently. Your responsibilities will include:
- Provide administrative support to the Customer Experience team and California Commercial Team.
- Deliver exceptional customer service by responding to customer inquiries via phone, email, and other communication channels.
- Process customer orders and support shipping, receiving, returns, rebates, and reverse logistics.
- Manage customer care, logistics, and returns inboxes while ensuring timely responses.
- Coordinate with Suterra's third-party logistics (3PL) partner to support inventory management, warehouse operations, invoice reconciliation, and product movement.
- Support distributor relationships throughout the Eastern and Central United States.
- Maintain accurate customer information and data within HubSpot CRM.
- Build strong relationships with customers, distributors, and logistics partners through proactive communication and collaboration.
- Assist with process improvements and other Customer Experience initiatives as assigned.
What We're Looking For
The ideal candidate is someone who enjoys helping others, communicates professionally, and pays close attention to detail.
Qualifications
- High school diploma or equivalent.
- Experience in a customer service or administrative office environment.
- Experience in the agriculture industry is a plus.
- Proficiency with Microsoft Office, including Outlook, Word, Excel, and Teams.
- Experience with CRM platforms such as HubSpot is preferred.
Skills & Abilities
- Excellent verbal and written communication skills.
- Strong organizational and time management skills.
- Ability to prioritize multiple tasks while maintaining accuracy.
- Detail-oriented with a process-driven mindset.
- Professional, dependable, and collaborative.
- Comfortable working independently and as part of a team.
- Ability to remain calm and productive in a fast-paced environment.
Why Join Suterra?
At Suterra, you'll be part of a collaborative team committed to innovation, sustainability, and delivering exceptional experiences for our customers. We value teamwork, continuous improvement, and creating an environment where employees can grow and make a meaningful impact.
Work Environment
This is a full-time, onsite position based in our Fresno, California office.
Suterra is wholly owned by The Wonderful Company
The Wonderful Company, headquartered in Los Angeles, is a privately held $6 billion global agribusiness company with consumer brands including Wonderful® Pistachios, Wonderful® Halos®, POM Wonderful®, FIJI® Water, JUSTIN® and Landmark® wines, as well as the Teleflora® flower delivery service.
To learn more about The Wonderful Company, visit www.wonderful.com, or follow us on Facebook, Twitter and Instagram. To view the current Corporate Social Responsibility report, visit www.wonderful.com/csr.
The Wonderful Company is an Equality Opportunity Employer that provides opportunities for advancement. We are committed to creating a diverse workforce that embodies a deep culture of acceptance, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, region, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.
Learn about sustainable programs and ways we give back to the community!
All your information will be kept confidential according to EEO guidelines.
EEO is the law - click here for more information
EEO is the law - click here for more information
Skills Required
- High school diploma or equivalent
- Experience in a customer service or administrative office environment
- Experience in the agriculture industry
- Proficiency with Microsoft Office (Outlook, Word, Excel, Teams)
- Experience with CRM platforms such as HubSpot
- Excellent verbal and written communication skills
- Strong organizational and time management skills
- Ability to prioritize multiple tasks while maintaining accuracy
- Detail-oriented with a process-driven mindset
- Professional, dependable, and collaborative
- Comfortable working independently and as part of a team
- Ability to remain calm and productive in a fast-paced environment
What We Do
Headquartered in Los Angeles, The Wonderful Company is a privately held $5 billion company dedicated to harvesting health around the world through its iconic consumer brands. The company’s 10,000 employees worldwide are committed to bringing consumers everywhere the freshest, most wholesome pistachios, citrus and pomegranates; bottling the finest water and wines; and creating colorful bouquets that are sure to touch the heart. This commitment is reflected in the company’s market share: Wonderful Pistachios® is America’s No. 1 tree nut and America’s fastest-growing snack; Wonderful® Halos® is the No. 1 mandarin orange in America; POM Wonderful® is the No. 1 100% pomegranate brand in America; FIJI® Water is America’s No. 1 premium imported bottled water brand; JUSTIN® Wine has the No. 1 Cabernet Sauvignon in California; and Teleflora® is the world’s leading floral delivery service. The Wonderful Company’s connection to consumers has health at its heart and giving back at its core. The company has a long-standing commitment to corporate social responsibility, including more than $1 billion invested in environmental sustainability; $65 million in charitable giving, education initiatives, and innovative health and wellness programs each year; and $143 million toward the construction of two charter school campuses in California’s Central Valley. To learn more about The Wonderful Company, its products and its core values, visit www.wonderful.com, or follow us on Facebook, Twitter and Instagram. To view the current Corporate Social Responsibility report, visit www.wonderful.com/csr.
