Job Summary:
The Customer Experience Service Associate assists the Service department, ensuring optimum on-site vehicle placement and presentation of interiors and exteriors of vehicles. They also assist with transportation of service vehicles by driving to customers’ homes or workplace to retrieve customer vehicle and leave them a loaner vehicle.
Supervisory Responsibilities:
- None
Duties & Responsibilities:
- Keeps the lot neat and orderly, moves cars as directed by the general manager and in accordance with dealership display standards.
- Inspects vehicles for cleanliness, damage, and compliance with standards or regulations.
- Drive offsite to retrieve customer vehicles and deliver loaner vehicles.
- Get required signatures and complete walk around inspection for damage to customer vehicles.
- Return customer vehicles and complete walk around inspection for damage to returned loaner vehicles.
- Utilize various cleaning tools and supplies to preserve and protect vehicles.
Required Skills & Abilities:
- Friendly and outgoing.
- Good judgment and safe driving skills.
- Experience in buffing, waxing, clay bar, and vehicle care.
- Commitment to continuous improvement.
- Experience maintaining high customer satisfaction.
- Creative problem-solver with strong attention to detail.
- Self-motivated and easily takes direction from management.
- Strong communication skills and work ethic.
- Comfortable working outside.
- Must be able to pass pre-employment screen (background & hair follicle drug test)
Education & Experience:
- High school diploma or equivalent.
- One (1) to two (2) years of relevant experience preferred, but not required.
- Valid Driver’s License and clean driving record.
Physical Requirements:
- Prolonged periods of sitting while driving.
- Must be able to lift up to 15 pounds.
- Must be able to stand, bend, and reach.
An Equal Opportunity Employer
Hanania Automotive Group is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Skills Required
- Friendly and outgoing customer-service approach
- Good judgment and safe driving skills
- Experience in buffing, waxing, clay bar, and vehicle care
- Commitment to continuous improvement
- Experience maintaining high customer satisfaction
- Creative problem-solving and strong attention to detail
- Self-motivated and able to follow management direction
- Strong communication skills and work ethic
- Comfortable working outside
- Ability to pass pre-employment background and hair follicle drug testing
- High school diploma or equivalent
- One to two years of relevant experience
- Valid driver's license and clean driving record
- Ability to sit for prolonged periods while driving
- Ability to lift up to 15 pounds and stand, bend, and reach
What We Do
Hanania Automotive Group is a leader in auto sales, operating multiple dealerships and collision centers across North Florida and beyond, representing numerous top brands. Established in 1998, the company has grown to employ over 1,000 team members.
