Summary
Work with customers to develop innovative solutions to business problems by collecting, maintaining, and analyzing data and information related to the work of the Customer Experience team. Ensure data integrity and administer relevant reporting software, including data security management. Administer the Customer Survey and Speech Analytics programs.
Description
Logistics: CGS (cgsadmin.com) – one of BlueCross BlueShield's SC subsidiary companies.
Location: This position is onsite at 26 Century Plaza, Nashville, TN 37214. After training and meeting performance goals, a hybrid or remote position may be possible.
The CMS (Centers for Medicare and Medicaid Services) residency requirements: Certain subsidiary companies within BlueShield of South Carolina require candidates to have lived in the US for at least three (3) out of the last five (5) years.
What You'll Do:
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Generate internal and external reports used to analyze program productivity and efficiency or operational process efficiencies. Identify and analyze trends to support Customer Experience initiatives. Revise existing reports or develop new ones in response to changing strategic initiatives or methodologies.
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Analyze reports to ensure accuracy and quality. Tracks and verifies all reporting statistics.
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Train and support employees and managers end users of the complex database programs that generate analytical data.
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Analyze future customer experience opportunities and develop new opportunities for measuring engagement and experience.
To Qualify for This Position, You'll Need the Following:
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Required Education: Bachelor's in a job-related field
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Degree Equivalency: Four (4) years of job-related work experience or Associate's and 2 years of related work experience.
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Required Experience: Four (4) years of research and analysis experience.
Our comprehensive benefits package includes the following:
We offer our employees great benefits and rewards. You will be eligible to participate in the benefits on the first of the month following 28 days of employment.
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Subsidized health plans, dental, and vision coverage
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401K retirement savings plan with company match
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Life Insurance
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Paid Time Off (PTO)
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On-site cafeterias and fitness centers in major locations
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Tuition Assistance
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Service Recognition
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Employee Assistance
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Discounts to movies, theaters, zoos, theme parks and more
What We Can Do for You:
We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers, and contribute their unique abilities to the growth of our company.
What to Expect Next:
After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements. Management will conduct interviews with those candidates who qualify, with prioritization given to those candidates who demonstrate the preferred qualifications.
We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer.
Some states have required notifications. Here's more information.
Equal Employment Opportunity Statement
BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains Affirmative Action programs to promote employment opportunities for minorities, females, disabled individuals and veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.
We are committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities.
If you need special assistance or an accommodation while seeking employment, please e-mail [email protected] or call 1-800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.
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What We Do
For more than six decades, BlueCross BlueShield of South Carolina has been part of the national landscape. Our roots are firmly embedded in the state. We are the largest insurance company in South Carolina. We are also the only one that has an A+ Superior A.M. Best rating. We are one of the nation's leading government contract administrators. We operate one of the most sophisticated data processing centers in the Southeast and have a diverse family of subsidiary companies. Our full-time employees enjoy benefits like a 401(k) retirement savings plan with company match, subsidized health plans, free vision coverage, life insurance, paid annual leave and holidays, wellness programs and education assistance. If you are a full-time employee in the National Guard or reserves, we will cover the difference in your pay if you are called to active duty. BlueCross has a dedicated corporate culture of community support. Our employees are some of the most giving in the country. They support dozens of nonprofit organizations every year. If you're ready to join a diverse company with secure, community roots and an innovative future, apply for a position now!
