The Customer Experience Advocate responds to calls regarding Disability Benefits and Paid Family Leave, ensuring excellent service and documentation while resolving customer inquiries.
Summary Generated by Built In
The work we do has an impact on millions of lives, and you can be a part of it.
We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most.
The Customer Experience Advocate is responsible for receiving, evaluating and resolving all incoming calls regarding Disability Benefits Law (DBL) and Paid Family Leave (PFL) in a professional manner while delivering exemplary Customer Service to both internal and external customers.
Essential Duties & Responsibilities:
- Deliver superior customer service with professional phone etiquette
- Identify customer needs, provide solutions, and ensure follow-through
- Manage calls effectively for one-call resolution and accurate documentation
- Communicate claim status and process emails promptly
- Assist callers with policy completion and meet production goals
Qualifications:
- Bachelor’s in business or related field preferred
- 1-3 years of relevant work experience in the Insurance Industry preferred
- Excellent customer service and communication skills
- Strong problem-solving and empathy
- Proficient in Microsoft Office
Employee Benefits:
We aim to protect the wellbeing of our employees and their families with a broad benefits offering. In addition to offering comprehensive health, dental and vision insurance, we support emotional wellbeing through mental health benefits and an employee assistance program. Work/life balance is important and Protective offers a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). The financial health of our employees is just as important as physical and emotional health. Some of the financial wellbeing benefits include contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards.
Eligibility for certain benefits may vary by position in accordance with the terms of the Company’s benefit plans.
Accommodations for Applicants with a Disability:
If you require an accommodation to complete the application and recruitment process due to a disability, please email [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process.
Please note that the above email is solely for individuals with disabilities requesting an accommodation. General employment questions should not be sent through this process.
We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing an inclusive workforce.
