Essential Duties & Responsibilities:
- Deliver superior customer service with professional phone etiquette
- Identify customer needs, provide solutions, and ensure follow-through
- Manage calls effectively for one-call resolution and accurate documentation
- Communicate claim status and process emails promptly
- Assist callers with policy completion and meet production goals
Qualifications:
- Bachelor’s in business or related field preferred
- 1-3 years of relevant work experience in the Insurance Industry preferred
- Excellent customer service and communication skills
- Strong problem-solving and empathy
- Proficient in Microsoft Office
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What We Do
Protective Life Corporation (Protective) provides financial services through the production, distribution and administration of insurance and investment products throughout the United States. Protective traces its roots to its flagship company founded in 1907, Protective Life Insurance Company. Throughout its more than 110-year history, Protective’s growth and success can be largely attributed to its ongoing commitment to serving people and doing the right thing — for its employees, distributors and, most importantly, its customers. Protective’s home office is located in Birmingham, Alabama, and its 3,000+ employees work across the United States. As of June 30, 2020, Protective had assets of approximately $123 billion. Protective Life Corporation is a wholly owned subsidiary of Dai-ichi Life Holdings,
