Customer Experience Advisor - APAC Marketplace
Competitive salary: ₹3.75 LPA (Plus Sales Commissions and Shift Allowances as applicable)
Sell, support, and succeed! Join us as an APAC Customer Experience Advisor. Drive sales, resolve queries, and be a product expert. 1 year international CX/Sales experience required. Apply now!
WALK-IN INTERVIEWS
Career Comeback Professionals || Experienced Professional
Hiring for Position - Customer Experience Advisor
Interview Date & Time:
13th to 17th July, 2026 || 11:00 AM to 03:00 PM IST
Ashok Nagar, Bengaluru, Karnataka 560001 || For location details - Contact Debojit at 9902665093
Document(s) To Carry - Resume
Overview
We are seeking highly motivated and skilled Customer Experience Advisors to join our APAC team. This role is ideal for individuals who bring a strong blend of customer experience and sales capabilities. You will be the first point of contact for professionals and customers across Australia, New Zealand, the UK, and the US, handling a mix of inbound and outbound interactions.
As part of our dynamic Customer Experience team, you’ll be responsible for answering inbound calls, responding to emails, and making outbound calls to pitch and sell our marketplace subscriptions. If you're passionate about customer success, comfortable with consultative selling, and thrive in a fast-paced environment, we want to hear from you!
Key Responsibilities
Be the first line of communication for professionals and customers in Australia.
Act as a product expert, helping users understand and navigate our offerings.
Manage inbound calls and respond to customer emails using the Zendesk ticketing system.
Proactively make outreach calls to pitch and sell marketplace subscriptions to potential leads and existing users.
Identify sales opportunities and contribute to revenue growth by offering relevant services and upgrades.
Ensure customer queries and concerns are resolved efficiently and within the Turnaround Time (TAT).
Escalate unresolved or complex issues to the appropriate internal teams.
Consistently meet or exceed Customer Experience KPIs.
Maintain high levels of customer satisfaction and service delivery.
Required Skills
Excellent spoken and written English communication.
Minimum 1 year experience supporting international customers (voice/email/chat)
Prior experience in outbound sales, with the ability to engage prospects proactively and drive conversions.
Strong problem-solving and consultative selling abilities.
Ability to multitask and manage high volumes of queries and interactions.
Demonstrated proficiency in working with ticketing tools and CRM software to manage customer interactions.
Meticulous attention to detail with good organizational habits.
Self-driven, motivated, and able to work independently as well as in a team.
Openness to learn and grow within the organization.
What We Offer
Competitive salary: ₹3.75 LPA (Plus Sales Commissions and Shift Allowances as applicable)
One-way cab facility
33+ paid days off annually
Quarterly team socials
Access to Learning & Development programs
Work with a collaborative and supportive team
Opportunities for career growth and advancement
Healthcare insurance for you and your family
Shift Hours
🕔 5:00 AM IST – 2:00 PM IST
Note: Shift timings may change during daylight savings based on supported regions.
Skills Required
- Minimum 1 year of experience in a customer-facing role supporting international customers via phone and email
- Experience with customer service software (Zendesk)
- Ability to build strong rapport quickly and confidently with customers
- Driven self-starter, self-motivated with a great work ethic
- Confident in handling diverse queries and able to adapt to situations
- Ability to handle conflicts diplomatically and find resolutions
- Ability to multitask and appropriately prioritise multiple email enquiries, calls, and admin
- Exceptional attention to detail and follow-through
- Outstanding written and verbal communication skills in English; able to write confidently and accurately
What We Do
Xperteez Technology is a business consulting and recruitment firm that bridges the gap between business needs and talent. The company specializes in providing IT consulting, digital marketing, and comprehensive recruitment solutions across various sectors, including BFSI, manufacturing, and e-commerce. They focus on connecting qualified job seekers with direct payroll opportunities at leading companies across India, emphasizing growth and technological excellence.
