Customer Experience Advisor - UK | APAC | North America
Skills and Experience
Minimum 1 year of experience in a customer-facing role supporting international customers via phone and email
Experience with customer service software is a plus; we use Zendesk
Ability to build strong rapport quickly and confidently with customers
A driven self-starter, self-motivated with a great work ethic
Confident in handling diverse queries, able to easily adapt to any given situation
The ability to handle conflicts diplomatically and find resolutions that satisfy both the customer and Bark
Ability to multitask and appropriately prioritise, handling multiple email enquiries, calls, and admin
Exceptional attention to detail and follow-through
Have outstanding written and verbal communication skills in English, with attention to detail, and the ability to write confidently and accurately
The selection process will consist of three rounds:
First Round: Assessment (conducted at the office)
Second Round: Assessment (conducted at the office)
Final Round: Face-to-face interview with the Hiring Manager
Skills Required
- Minimum 1 year of experience in a customer-facing role supporting international customers via phone and email
- Experience with customer service software (Zendesk)
- Ability to build strong rapport quickly and confidently with customers
- Driven self-starter, self-motivated with a great work ethic
- Confident in handling diverse queries and able to adapt to situations
- Ability to handle conflicts diplomatically and find resolutions
- Ability to multitask and appropriately prioritise multiple email enquiries, calls, and admin
- Exceptional attention to detail and follow-through
- Outstanding written and verbal communication skills in English; able to write confidently and accurately
What We Do
Xperteez Technology is a business consulting and recruitment firm that bridges the gap between business needs and talent. The company specializes in providing IT consulting, digital marketing, and comprehensive recruitment solutions across various sectors, including BFSI, manufacturing, and e-commerce. They focus on connecting qualified job seekers with direct payroll opportunities at leading companies across India, emphasizing growth and technological excellence.
