As we create a colorful, capable and cleaner world through chemistry, we invite you to join our team to harness the power of chemistry to shape markets, redefine industries and improve lives for billions of people around the world.
The responsibilities of the position include, but are not limited to, the following:
Key Responsibilities
- Deliver exceptional customer service while ensuring compliance with SOX requirements, company sales policies, and applicable regulatory standards.
- Manage the end-to-end Order-to-Cash (O2C) process to support a seamless customer experience.
- Facilitate new customer onboarding and master data setup.
- Process stock transfer orders and customer orders accurately.
- Manage domestic and High Sea Sales orders.
- Monitor order progress from order entry through delivery and proactively communicate updates to customers and internal stakeholders.
- Coordinate customs declaration and shipping documentation activities.
- Execute billing activities and ensure timely and accurate invoice processing.
- Partner with the Sales team to support accounts receivable management and payment collection activities.
- Provide customer training and guidance on portal order process.
- Manage credit and debit note requests and related documentation.
- Investigate and resolve customer complaints, including return order processing and issue resolution.
- Support on the change to business and first order process.
- Collaborate effectively with Sales, Supply Chain, Logistics, Finance, and other cross-functional teams to drive customer satisfaction and operational excellence.
- Identify opportunities for process improvement and support continuous improvement initiatives.
Required Qualifications
- Bachelor's degree in Business, Supply Chain, Logistics, Commerce, or a related field.
- Minimum 5 years of experience in Customer Service, Customer Excellence, Supply Chain, Order Management, or a related operational function.
- Hands-on experience working with SAP R/3 ERP systems.
- Strong understanding of trading business models and international trade operations.
- Strong ownership on accounts and roles & responsibilities
- Customer-centric mindset with a demonstrated commitment to delivering outstanding customer experiences.
- Excellent interpersonal, communication, and stakeholder management skills, with the ability to collaborate across functions and organizational levels.
- Strong analytical and problem-solving skills with the ability to manage multiple priorities in a dynamic environment.
- Proven ability to work effectively both independently and as part of a collaborative team.
- Proficiency in English, including strong verbal and written communication skills
Benefits:
Competitive Compensation
Comprehensive Benefits Packages
Tuition Reimbursement
Learning and Development Opportunities
Strong Inclusion and Diversity Initiatives
Company-paid Volunteer Day
We’re a different kind of chemistry company because we see our people as our biggest assets. Instead of focusing just on what our employees do each day, we look at how they do it—by taking a different approach to talent development, employee engagement, and culture. Our goal is to empower employees to be their best selves, at Chemours and in life.
At Chemours, you will find sustainability in our vision, our business and your future. If you want to work on the leading edge of your field and have a desire to make a difference, join Chemours and discover what it means when we say “We Are Living Chemistry”.
Skills Required
- Bachelor's degree in Business, Supply Chain, Logistics, Commerce, or a related field.
- Minimum 5 years of experience in Customer Service, Customer Excellence, Supply Chain, Order Management, or a related operational function.
- Hands-on experience working with SAP R/3 ERP systems.
- Strong understanding of trading business models and international trade operations.
- Strong ownership of accounts and roles and responsibilities.
- Customer-centric mindset with commitment to delivering outstanding customer experiences.
- Excellent interpersonal, communication, and stakeholder management skills.
- Strong analytical and problem-solving skills with ability to manage multiple priorities.
- Ability to work independently and collaboratively as part of a team.
- Proficiency in English, including strong verbal and written communication skills.
The Chemours Company Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about The Chemours Company and has not been reviewed or approved by The Chemours Company.
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Fair & Transparent Compensation — Pay is considered competitive across many roles and often viewed as fair for the work performed. Compensation and benefits frequently stand out as a primary reason people join or stay even when other aspects receive mixed sentiment.
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Retirement Support — The program provides a 401(k) match of 100% up to 6% of pay, with materials also noting an additional age- and service-based 1–3% company contribution. This structure offers meaningful employer-funded retirement savings potential.
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Leave & Time Off Breadth — Vacation starts at 15 days and grows to 25 by year 15, alongside 10 paid holidays plus 3 personal days and the option to purchase additional hours. Eight weeks of paid parental leave and expanded bereavement (including pregnancy loss) further broaden the leave program.
The Chemours Company Insights
What We Do
Chemours is a different kind of chemistry company, driven to create a better world through the power of our chemistry. With a world-class portfolio, we provide solutions for industries ranging from automotive, paints, and laminates to advanced electronics, construction, energy, and telecommunications. And increasingly, we are enabling technologies and innovations that are more environmentally friendly including electric vehicles, clean energy such as hydrogen, coatings that create durable and advanced infrastructure, and more energy-efficient cooling. In a world that demands and expects more sustainable solutions, we act with courage, agility, and practice responsible chemistry to find solutions to some of the world’s greatest challenges. For us, that’s not just Chemours chemistry, that’s Courageous Chemistry
