The Role
As a Customer Engineer, you'll craft AI solutions, integrate enterprise systems, and optimize customer workflows, focusing on delivering value through Generative Agent implementations.
Summary Generated by Built In
At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship.
We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1. We're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India—embracing both hybrid and remote work to bring the best minds together, wherever they are. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk.
Join our Customer Engineering team building AI for the world's biggest brands. As an Implementation Engineer, you'll be hands-on building, crafting, and optimizing GenerativeAgent implementations. Our best Customer Engineers are relentless problem-solvers who know how to navigate the power of GenerativeAI to deliver real outcomes.
You'll take an entrepreneurial approach to customer outcomes—doing whatever it takes to help customers get massive value from our GenerativeAgent. Working with senior Customer Engineers, you'll dig into customer workflows and business problems, crafting AI solutions that scale to millions of users. You'll shape solutions as much as build them.
This role is remote and based in Bangalore. You’ll collaborate primarily with teams in the US and work directly with US based enterprise customers – giving you meaningful visibility and ownership from day one.
This role requires working core U.S. business hours (9:00 a.m.–5:00 p.m. EST).
What you'll do
- Craft AI agent tasks focused on customer workflows, pain points, and business goals
- Build and integrate enterprise systems through APIs (REST / GraphQL), knowledge bases, and LLM tooling to unlock business value
- Run tight feedback loops with customers through testing and optimization
- Write and refine prompts with an experimental, goal-oriented mindset for accuracy and impact
- Work with Engineering and Product teams to influence features based on customer needs
- Drive adoption of new AI capabilities through beta testing and implementation
- Get creative to make customers successful with GenerativeAgent
What you'll need
- 3 - 8 years of relevant experience
- Bachelor's degree (Computer Science, Engineering, Math preferred) or equivalent experience
- Strong technical skills in Python and/or JavaScript with ability to quickly learn complex AI/ML systems
- Entrepreneurial mindset with bias toward action and customer success
- Good communication skills for customer-facing technical discussions
- Comfortable working in fast-moving environments where you help shape solutions
What we'd like to see
- Hands on experience with Generative AI, Agentic AI, or conversational AI technologies
- Background in APIs, system integrations, or enterprise software configuration
Benefits
- Competitive compensation
- Stock options
- ICICI Lombard General Insurance LTD
- Onsite lunch & dinner stipend
- Connectivity (mobile phone & internet) stipend
- Wellness perks
- Mac equipment
- Learning & development stipend
- Parental leave, including 6 weeks paternity leave
ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at [email protected] to obtain assistance. #LI-AA1 #LI-Hybrid
Top Skills
Agentic Ai
Conversational Ai
Generative Ai
GraphQL
JavaScript
Python
Rest
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The Company
What We Do
Our artificial intelligence and machine learning products deliver automation and human augmentation, allowing individuals and organizations to realize their full potential. Today, the world's largest organizations rely on ASAPP to provide amazingly efficient and effective customer experiences. Our Research & Development team is unparalleled, driving the advancement of AI, machine learning, speech recognition, robotic process automation, natural language processing and more.
