Customer Engagement, Training and Operations Support

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the LifeThe Cardiovascular (CV) portfolio supports healthcare professionals and healthcare organizations through commercial, educational, and operational activities that advance patient care across a broad range of cardiovascular therapies. This function plays a critical role in ensuring customer engagement activities, training programs, compliance processes, and operational workflows are executed accurately and in accordance with Medtronic policies and external regulatory requirements.
This position is based in Macquarie Park, NSW, Australia and operates under a Flex work arrangement. The role partners closely with Sales, Marketing, Operations, Compliance, external suppliers, and Healthcare Professionals to support business activities across multiple Cardiovascular Operating Units.

This role provides operational, compliance, customer engagement, and administrative support across the Cardiovascular business. The position is responsible for coordinating healthcare professional engagements, supporting training and educational events, managing procurement and supplier processes, and ensuring documentation, financial controls, and compliance requirements are maintained to a high standard.

Primary Responsibilities

• Administer Healthcare Professional (HCP) and Healthcare Organisation (HCO) engagement processes in strict accordance with Business Conduct Standards and compliance frameworks, including the preparation, review, and management of sponsorships, educational grants, charitable donations, and consultancy agreements via the compliance management system (ONIT).
• Ensure full compliance, documentation accuracy, and audit readiness for Medtronic training and educational events in accordance with Business Conduct Standards and compliance frameworks via the event compliance management system (CVENT).
• Coordinate Healthcare Professional (HCP) travel arrangements through approved Medtronic suppliers, ensuring strict adherence to Business Conduct Standards and compliance frameworks. Communicate clearly and proactively with HCPs (customers) and internal stakeholders throughout event planning and travel coordination processes.
• Manage Marketing and Operations procurement activities, including purchase order creation, invoice processing, and financial documentation via Ariba and ONIT systems, maintaining budget accuracy and financial controls. This includes establish and manage blanket purchase orders to support structured financial planning and operational efficiency.
• Manage direct and indirect supplier set up process to SAP, ensuring adherence to procurement governance requirements and ongoing master data maintenance to maintain data accuracy and integrity.
• Other general operations / admin tasks as required.

Required Qualifications

• Requires minimum of 4 years of experience in administrative, coordinator, sales support, marketing support, compliance support, travel coordination, or operations support roles.
• Experience supporting compliance-driven processes, documentation management, or regulated business activities.
• Experience coordinating multiple stakeholders, priorities, and deadlines in a corporate environment.
• Proficiency in Microsoft Office applications and business systems.
• Strong written and verbal communication skills with high attention to detail.
• Excellent time management, planning, and organisational skills.
• Ability to work proactively and independently in a fast-paced environment.
• Strong team collaboration and interpersonal skills.

Preferred Qualifications

• Experience within the MedTech, healthcare, pharmaceutical, or life sciences industry.
• Experience supporting Healthcare Professional (HCP) or Healthcare Organisation (HCO) engagement activities.
• Experience with SAP, Ariba, ONIT, CVENT, or similar procurement, compliance, or event management platforms.
• Experience coordinating educational programs, training events, or customer engagement activities.
• Knowledge of compliance, procurement, and financial control processes within a regulated industry.

Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

‌

‌

Recruitment Fraud Alert 

We are aware of phishing scams targeting job seekers. Please keep the following in mind: 

Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses. 

Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate. 

If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments. 

If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at [email protected]. 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

‌