Customer Engagement Specialist

Role expectations

• Educate dental professionals on Invisalign and iTero solutions through virtual consultations, product demonstrations, on-demand training modules, and targeted communications.
• Manage and resolve customer inquiries efficiently in a fast-paced, customer-focused environment while maintaining high levels of satisfaction.
• Execute sales strategies to assess practice goals, identify business opportunities, address performance gaps, and drive adoption of Align Technology products and services.
• Build and maintain strong relationships with doctors, practice owners, clinical staff, and office personnel through a consultative, customer-centric approach.
• Analyze practice capabilities and recommend clinical, technical, and business development resources to support customer success and improve patient outcomes.
• Collaborate with Field Sales, Clinical, Marketing, Operations, and other cross-functional teams to enhance the customer experience and maximize product utilization.
• Consistently achieve and exceed assigned KPIs, sales quotas, productivity metrics, and business objectives.
• Demonstrate strong organizational skills, accountability, and the ability to manage multiple priorities while meeting deadlines independently.
• Provide clinical support by reviewing patient treatment data and offering guidance on the effective use of Align products, workflows, and treatment protocols.
• Ensure compliance with all applicable privacy and regulatory requirements, including PIPEDA, PHIPA, HIPAA, and company policies related to patient and clinical data.
• Support the execution of strategic initiatives, programs, campaigns, and continuous improvement projects across the organization.
• Develop and maintain effective partnerships with internal and external stakeholders, including Sales, Marketing, Finance, Operations, and Clinical teams.
• Contribute to regional and organizational success by participating in team initiatives, knowledge sharing, and process improvement efforts.
• Perform additional duties and special projects as assigned

What we're looking for

• Bachelor’s degree preferred and/or equivalent experience.
• 2 or more years of inside sales experience or other relevant experience with a proven track record of success.
• Must demonstrate capacity and appetite to learn or have previous dental, orthodontic and clinical knowledge.
• Confident and dynamic personality who is customer focused and is comfortable conducting business over the phone and email.
• Proven record of successful sales achievements and competitive sales experience
• Proficiency with Salesforce preferred.
• Can balance strong ability to nurture accounts with desire to seek out opportunities.
• Self-starter who needs minimal supervision and possesses strong multi-tasking as well as problem solving skills.
• Ability and comfort having business discussion (ROI, margins, marketing) and asking the right business questions.
• Strong working knowledge of Microsoft suite of products
• Proven ability to learn technical product knowledge in a highly complex industry.
• Proactive problem-solving skills with strong attention to detail
• Effective collaboration and a positive reputation for working effectively across different levels of an organization.
• Solid English verbal and written communication skills required.
• Flexibility in scheduling to accommodate West Coast customers – you will be working with customers based in BC and some evening meetings will be required.
• Must be legally entitled to work in Canada and able to travel occasionally (approximately 10% of the time) within Canada and internationally (to US).

Pay Transparency

About
Your growth and well-being:At Align, every smile matters. We’re committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:Health and well-being programs to keep you thriving in both body and mind.Employee-exclusive discounts on Invisalign products.Learning opportunities through online learning resources and support for your individual development plans.Inclusive, global workplace that fosters collaboration, recognition and belonging.Country and/or role specific details will be shared with you by your recruiter during the interview process. Discover Align:We are a global community of game-changers and smart team players, united by our belief in the power of a smile. Our dynamic team of exceptional employees is dedicated to transforming the industry and creating extraordinary outcomes every day.Align’s core values of agility, customer, and accountability are more than words to work by, they are words we live by. The actions we take every day speak to who we are as a company and our focus on being truly impactful. We celebrate our differences, and the many ways we support one another— ultimately creating a more inclusive organization and world as we continue transforming smiles and changing lives.We foster a culture where thinking differently and seeking new experiences are not just encouraged but celebrated. With the Align Mindset, we empower each other, ensuring every voice is heard and valued in an inclusive environment that inspires creativity and collaboration.At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open-mindedness and compassion. We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time. As part of our commitment to innovation, Align Technology includes exocad and Cubicure, companies that enhance our offerings and extend our impact to industry transformation.Eager to learn how we embrace our global differences and nurture employee well-being? Explore Align's culture here!Want to discover more about exocad and Cubicure? Click on their names for additional information.