Customer Engagement Representative

Posted Yesterday
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Sunnyvale, CA, USA
In-Office
20-30 Hourly
Entry level
Professional Services
The Role
Engage shoppers in home improvement retail locations, educate them about HVAC and home comfort solutions, generate leads, and schedule free in-home consultations. The role includes entering customer information, supporting in-store promotions, representing the brand professionally, and attending weekly office meetings. Weekend and holiday availability, reliable transportation, and the ability to stand and walk during shifts are required.
Summary Generated by Built In
Company NameAtlas Trillo Heating & Air Conditioning Overview

Pay: $20 – $22 per hour + commissionTypical Earnings: $20 – $30 per hour with incentivesSchedule:Schedule: We offer flexible hours and strongly prefer weekend availability.

Location: Sunnyvale, CA

Part-time and full-time positions available


Atlas Trillo the nation's largest provider of residential HVAC, plumbing, and electrical services with 7,000 professionals and over 45 years of experience helping homeowners improve comfort, efficiency, and reliability in their homes.


We’re hiring Retail Sales Associate to work inside major home improvement retail locations. This is a sales role focused on customer engagement, lead generation, and appointment setting by introducing customers to our home comfort solutions, energy-saving upgrades, and indoor air quality services.

What We Offer:

  • Weekly pay via direct deposit
  • Uncapped Commission paid on top of hourly rate
  • Paid training
  • Career path into HVAC Sales Advisor roles
  • Flexible part-time and full-time schedules

Full-time employees also receive:

  • Insurance available after 31 days
  • Low-cost medical (as low as $5/week)
  • Dental, vision, HSA/FSA
  • 401(k) with company match
  • Paid time off + holiday pay
  • Company-paid life insurance
Responsibilities

As a Retail Sales Associate, you will engage with retail shoppers and introduce them  to Atlas Trillo heating, cooling, and home comfort solutions. This is a high-energy sales role focused on customer engagement, lead generation, and appointment setting.

  • Start friendly, face-to-face conversations with shoppers about home comfort, energy efficiency, and indoor air quality
  • Act as a Brand Ambassador by educating customers on ARS heating and cooling services and home improvement solutions
  • Generate leads and schedule free in-home consultations
  • Enter customer information and book appointments for ARS specialists
  • Represent ARS with a professional and positive in-store presence
  • Support in-store promotions alongside retail management and ARS team members
Qualifications

What We’re Looking For:


  • Outgoing personality and willingness to speak with shoppers
  • Retail, kiosk, Door-to-Door, or sales experience preferred (not required)
  • Ability to stand and walk during shifts
  • Weekend and some holiday availability
  • Reliable transportation
  • Clean, professional appearance representing the ARS brand
  • Ability to attend weekly in-office meetings
  • Employment is contingent on a background check in accordance with applicable law

*This posting provides details on potential compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as an offer. *Sign-On Bonuses only available for roles that have them advertised; amounts are depending on experience and will be paid out according to an offer letter addendum. American Residential Services is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics. For more information about how we collect and use personal information, see our privacy policy here: https://www.ars.com/privacy-policy.

Skills Required

  • Outgoing personality and willingness to speak with shoppers
  • Retail, kiosk, door-to-door, or sales experience
  • Ability to stand and walk during shifts
  • Weekend and some holiday availability
  • Reliable transportation
  • Clean, professional appearance
  • Ability to attend weekly in-office meetings
  • Successful background check
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The Company
7,000 Employees
Year Founded: 1975

What We Do

ARS/Rescue Rooter, a leading brand of American Residential Services, provides heating, air conditioning, indoor air quality, plumbing, drain cleaning, and sewer-line services to residential and light-commercial customers through company-owned locations across the United States. Its careers operation describes a nationwide provider with more than 7,000 team members and over 80 locations in 23 states, supporting field trades, branch offices, call centers, and corporate operations.

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