Customer Engagement coordinator/organizer

The Customer Engagement Planner at the Customer Experience Center (CEC) in Best serves as a central person representing Royal Philips and its Healthcare solutions. The CEC is a vital brand touchpoint, playing a key role in supporting the sales process by organizing bespoke customer engagement programs, showroom tours complete with in-depth product demonstrations, factory tours, and special events that showcase Philips’ impactful healthcare innovations. By effectively planning, coordinating, and managing high-quality customer engagements, the CEC provides Philips with a strategic competitive advantage. These tailored customer engagements are instrumental in driving customer preference and increasing the win rate. No matter the objective of a visit, whether it is tender-driven, focused on relationship building, or geared toward strategic multi-modality, the CEC ensures each visit is perfectly arranged.
Your role:

• Deliver customer visit programs that are flawlessly organized and consistently exceed visitors’ expectations with the goal of achieving high satisfaction, as measured by the trust and satisfaction score.

• Plan showroom tours featuring detailed solution demonstrations, organize factory tours, and coordinate special events that highlight Philips’ meaningful healthcare innovations.

• Support the logistics of the engagement sessions, which includes handling scheduling of transportation and catering, setting up venues, and maintaining responsibility for the overall customer programs and contacts with Philips’ official international reference sites.

• Oversee customer engagement initiatives to strengthen relationships and foster a positive image of Philips.

• Collaborate with account teams, business teams, and suppliers to ensure smooth operations and to address any logistical issues efficiently.

• Enhance daily operations by applying LEAN principles, identifying inefficiencies, and developing improved service strategies.

• Adopt new technologies to further increase the efficiency and effectiveness of operations, maintaining Philips’ leadership in customer experience.

The team:

The team is dedicated to delivering outstanding results and consistently puts in the hard work necessary to achieve shared goals. Alongside a strong commitment to excellence, team members also make time to organize fun activities and team-building events. This balance fosters a positive, collaborative environment where everyone feels valued and engaged. You will report to the Head of Customer Experience Center.

You're the right fit if:

• Holds a vocational degree (MBO).

• Brings 3-5 years of planning experience within a complex, international environment (such as Secretarial, Back Office, Assistant roles, etc.).

• Demonstrates excellent communication skills at various organizational levels, with fluency in English and Dutch.

• Exhibits strong organizational and planning abilities.

• Works well within a team, displays ownership, and is both focused and structured in approach.

• Willing to work from the office 4 days a week, demonstrating flexibility.

• Available fulltime (40 hrs p/w).
   

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.

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